Myles Brewer

Experience

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  Target

  Mar 2005 - Nov 2013

  Providing a Fast, Fun, and Friendly experience in the PFresh area by maintain a well-stocked, and well- presented sales floor.I organized and executed a 3-person team to unload and stock the food delivery three times a week. I help to maintain a stocked PFresh area through accurate pulls and ordering, making sure to rotate product for freshness and quickly handle any out-of-date items. I also assist guests in the store find particular items and occasionally pull larger items from the stockroom while executing sales planners and setting on-ad product in higher traffic areas. Show less RetailProviding a Fast, Fun, and Friendly experience in the PFresh area by maintain a well-stocked, and well-presented sales floor.I organized and executed a 3-person team to unload and stock the food delivery three times a week. I helpto maintain a stocked PFresh area through accurate pulls and ordering, making sure to rotate product forfreshness and quickly handle any out-of-date items. I also assist guests in the store find particular items andoccasionally pull larger items from the stockroom while executing sales planners and setting on-ad productin higher traffic areas. Show less

  • Perishables Assistant

    Aug 2011 - Nov 2013

  • Market Team Member

    Aug 2010 - Aug 2011

  • Remodel Team Member

    May 2010 - Aug 2010

  • Food Service Team Member

    Mar 2005 - May 2010
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  Ross Stores, Inc.

  Nov 2013 - Mar 2015

  Stockroom Lead

  Responsibilities include managing a 7-10 person team in the process of receiving, sorting, and merchandising clothing and general merchandise into the store every weekday.

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  FedEx TechConnect

  Apr 2015 - Sept 2015

  Repair Technician

  • Responsibilities include diagnostics, troubleshooting, and primary repair of FedEx Ground and Express hand-held units. Results are documented in PeopleSoft CRM for future reference during additional repairs.• Troubleshoot and resolved laptop LCD monitors, motherboard, and hard drive failure that were under warranty• Used CompTIA computer codes to document hardware failures in the process management software• Performed quick checks to attempt to resolve hardware problems. If problems were not able to be resolved, we performed more intrusive troubleshooting before replacing any defective parts.• Used manufacturer guides to take apart laptops • Reimaged laptops when needed Show less

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  City of Memphis

  Sept 2015 - Oct 2015

  Field Service Technician

  • Primary responsibilities included installation, troubleshooting, and repair of various desktops, laptops, and printers for City of Memphis employees within their Fire Department, Police Department, and other government functions. • Performed backup, reimaging, and restoration of units for deployment and redeployment using Landesk. • Identified root cause of major issues and partnered with desktop engineering, networking and service desk to resolve. • Reported results via Remedy ticketing system Show less

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  International Paper

  Nov 2015 - May 2016

  LAN Administrator

  • Responsibilities include troubleshooting, maintenance, and repair of company-owned laptops and printers.• Imaged new laptops using Windows PE and ImageX utility.• Migrated and reconfigured users Windows profiles after the desktop migration using USMT tool; reconfigured Outlook, mapped network drives, etc.• Managed tickets through Service Desk Manager

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  Strategic Behavioral Health

  May 2016 - May 2022

  IT Administrator

  • Served as Project Lead for researching and implementing a helpdesk Ticket System/Asset Management System through SolarWinds• Managed procurement of resources for projects, and new facility openings through relationships with vendors• Setup and maintained over 500 tablets via Maas360 Mobile Device Management• Monitors and maintains switches and access points on Cisco Meraki Network• Office 365 Administrator and Trainer• Serves as Microsoft 365 Admin for Teams, SharePoint, OneDrive, and Outlook• Project Management/Team Coordination on multiple projects• Worked with the Application Analysts and other teams on major projects for Electronic Health Record (EHR) and other applications• Master skills in Excel and SharePoint with focus on Project tracking and progress• Aided with creating and documenting processes and procedures • Utilized various technologies to optimize project processes • Serves as Teleconferencing Admin for Quick Help, Zoom, Blue Jeans, and RingCentral.• Provided first, second, and third level support to both customers onsite at corporate headquarters and remotely to 10 facilities around the country, servicing approximately 2000 end users• Worked with security firm to manage FortiGate Firewalls across the sites• Partners with other admins on troubleshooting security, and IT process improvements• Partnered with vendors on warranty repair, replacement, and disposal• Managed break/fix and service requests via phone and email• Traveled to remote site to oversee various projects and onsite installations• On-boarded new users in Active Directory, Microsoft 365, and Citrix Environments• Setup new server and user-facing machines for general use and as part of an electronic health records (EHR) system• Trained new facility-bound techs on systems and processes• Supports Application team with management of electronic health records (EHR) system. Show less

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  Lokion

  May 2022 - now

  ITSM Coordinator