Henrietta Harcsa, PMP

Experience

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  NI (National Instruments)

  Jan 2006 - May 2010

  - Participated in setting up key processes for the Finance Shared Service Centre in Hungary- Took the lead in all business application development projects & continuous service improvement initiatives from the business side- Lead user acceptance testing and built up enhanced testing capacities within the AP team- Delivered business application roll-out projects in multiple countries as a Roll-out Manager Main projects:1. April 2007: Germany AP migration: on the job training in the Munich Office – go live with the Lotus Notes Invoice and Payments Docket Databases and ABN go live2. August 2007: Switzerland AP migration - on the job training in the Munich and Ennetbaden office (Switzerland) and go live with the invoice entry database for Switzerland Main projects:1. After the five-month on the job training in the European Financial Centre in Dublin migration of Ireland AP activities to Hungary in June 20062. Lotus Notes Invoice Entry Database go live in August 2006 for Ireland3. 15th September 2006: 3 weeks training in the UK Office – preparation for the UK AP migration4. Supporting the ABN go live (new European banking platform) for Ireland and UK from FSSC’s side during December 2006 and January 2007

  • FSSC AP Team Lead

    Apr 2008 - May 2010

  • FSSC Senior AP Representative

    Apr 2007 - Apr 2008

  • FSSC AP Representative

    Jan 2006 - Mar 2007
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  IT Services Hungary

  Dec 2010 - Feb 2015

  - Designed new processes/ tools to support efficiency increase and quality improvement initiatives- Driven the realization of strategic projects (Transformation of pricing strategy; Establishing a Departmental Project Portfolio Management Framework; Driving invoicing process optimization, supervision of the invoicing processes; Volume Based Charging roll-out and implementation; KPI creation to support the measurement of individual performance goals)- Compiled management reports and supporting the decision making process by collecting information, creating different scenarios and making proposals regarding most beneficial strategy for the organization- Was responsible for financial business analysis including financial modeling, collaboration with both national and international controlling entities and top management- Led international negotiations regarding pricing and strategic projects Show less - Led international projects using excellent stakeholder management skills across multiple managerial levelsMain projects:1. KPI creation with the participation of Hungary, Germany, Mexico, Malaysia2. Change of invoicing method between Hungary and Germany3. MOS Tool Development Project – requirements analysis and solution planning for an automated management reporting system with weekly, monthly, custom reports and forecast possibility4. Transition Management Tool Support Project – user, change and release management process design for an international tool, including the design of a requirements gathering web interface with related requirements gathering process- Designed a tool to handle the yearly target setting & evaluation for 3000+ employees; driven the requirements gathering process; actively managed stakeholder expectations; streamlined existing processes, identified gaps and made suggestions for improvements Show less

  • Business Operation Manager

    Dec 2012 - Feb 2015

  • Project Manager

    Dec 2010 - Nov 2012
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  EPAM Systems

  Mar 2015 - Dec 2017

  - Managed the product backlog for Hotels.com Rewards, a Loyalty Program with 30+ million subscribers leveraging A/B experimentation to build more intelligent and relevant experiences.- Facilitated cross functional collaborations with marketing, finance, legal, design, communication, and development to streamline roadmap and to drive project success.- Lead 2 scrum teams directly and collaborated with other product managers to drive cross-functional implementation projects- Played a key role in formulating and communicating the product vision, strategy and roadmap to key stakeholders aligned with the company goals and market needs.- Worked closely with designers and engineers to ensure the delivery of an intuitive and delightful user experience.- Organized and managed User Acceptance Testing to ensure product quality & customer satisfaction- Led the worldwide roll-out of the VIP features that increased the number of countries eligible for these functionalities from 18 to 89, improving the coverage by 80% Show less

  • Technical Product Manager / IT Product Manager

    May 2016 - Dec 2017

  • IT Project Manager

    Mar 2015 - Apr 2016
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  Self-employed

  Jan 2018 - Jun 2021

  Sabbatical

  I went on sabbatical to take care of an ill family member. Parallel to that I have also managed to cross two items off my bucket list. I have built a successful business as a literary translator and managed to secure regular assignments from three different publishers at a time when the publishing industry was struggling to survive and was downsizing. Besides that, I also took fire enamel classes and had multiple exhibitions where I could showcase my art.

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  Sonrisa Technologies

  Apr 2022 - now

  Product Manager / Senior Business Analyst

  - Enhanced data visualization & reporting capabilities by 400% by integrating a 3rd party reporting platform and leading a data integrity initiative enabling data-driven decision-making, KPI definition and user engagement analysis.- Played a key role in launching a new product with a $100 million TTV potential (being there from the design and discovery phase till the user integration support phase), lead 5 scrum teams during the implementation, prioritizing backlogs to shorten time to market for a 40% faster delivery of the MVP.- Coordinated the implementation of a headless content management system for marketing, working with a 3rd party designer team, enabling real-time SEO-conform changes and brand marketing campaigns.- Built strong relationships with key technical platform & business domain owners and collaborated with other product managers.- Driven the agile product development processes, including sprint planning, backlog grooming, and release management for 2-5 scrum teams on up to 3 major development projects simultaneously Show less