Daniela Nicoleta Stefan

Experience

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  Romtelecom

  Nov 2008 - Nov 2009

  Retention Specialist

  - Retaining customers who declare their intention to terminate their contract with Romtelecom;- Preparing necessary information for the negotiation process in order to retain customers;- Finding solutions to keep customers by offering optimal solutions in the interest of both customers and company.

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  Ministry of Internal Affairs

  Feb 2010 - May 2010

  Internship

  - Internship in Central Unit for Public Administration Reform;- Developing and implementing strategies, projects and tools to serve local and central public administration authorities in their development process;- Participating in developing "The administrative Code of Romania".

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  Hewlett-Packard

  Jan 2011 - Jan 2017

  - All of the responsibilities mentioned in the sales support management analyst role below still hold true; - Acting as a leader for the team and representing the first point of contact for any EMR (Equipment Management and Remarketing) related topics and escalations World Wide; - Leading a career development workshop inside the company in order to increase transparency of the jobs and facilities; - Reducing the time spent for a process, by implementing a new report through Oracle Discoverer;- Providing timely feedback to team members for constant development and improvement; - Delivered all trainings for all members of my team regarding Special Pricing/EMR function for tools and processes and in the same time, taking care of the business requests. Show less - The EMR Product Set Up & List Pricing specialist performs his activities in a worldwide multicultural environment and administrates operational processes and systems by providing assistance to product managers;- Act as single point of contact for all worldwide requests to set up and manage EMR products in the company’s internal systems;- Processing setup requests in a timely manner as agreed with each Business Unit;- Delivers reports and memos regarding the processed requests, orders, and transactions- Maintain update and improve process documentation;- Processing setup requests in a timely manner as agreed with each Business Unit. Show less

  • Team Leader EMR

    Mar 2014 - Jan 2017

  • Sales Support Management Analyst (EMR)

    Jan 2011 - Feb 2014
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  PTC

  Jan 2017 - Jul 2023

  - Ensure on-boarding and partner’s enablement program for new partners recruited World Wide;- Organize and lead on-boarding and follow up sessions and provide partner program access; - Training administrator for Instructor Led Training classes; - Coordinating program quality initiatives with our system team; - Offering proactive support in identifying partner's problems and correct them; - Learned proactively new tool in order to provide better support for the partners and to help me in my daily job by reducing the time spent on a process; - Ability to adhere to strict deadlines and prioritize tasks and initiatives; - Creating documentations for all processes and tools that are newly implemented and improved; - All of the responsibilities mentioned in the global partner support specialist role below still hold true. Show less - Ensure 1st Level of Support via email and remote assistance for all World Wide Authorized Training Partners (100 partners globally); - Escalate internally to the next tier of support or other departments while keeping the responsibility of case; - Providing reactive daily support to partners facing questions or issues; - Qualify, analyze and investigate partner's questions, request or issues; - Providing friendly and professional assistance and solutions of the highest quality, primarily via email and ensure effective live assistance when needed; - Identify and share root causes and actions which may prevent something similar in the future; - Ensure on-boarding and partner’s enablement program for new partners recruited in the Authorized Training Partner program; - Propose proactive support to selected partners for which enablement need to be reinforced;- Documenting all processes for using new tools. Show less

  • Senior Global Partner Support Specialist

    Dec 2019 - Jul 2023

  • Global Partner Support Specialist

    Jan 2017 - Dec 2019
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  Copyright Clearance Center (CCC)

  Jul 2023 - now

  License Client Engagement Manager

  - Acting as a resource globally partnering with several teams across the Client Engagement Department in support of license administration including data collections and renewal processes;- Managing the Corporate Usage Survey Data Collection process including client outreach, solicitation, support and RightFind Advisor (RFA) set-up;- Conducting training with client staff to support use of RFA, Completions of Corporate Survey, andother renewal processes to ensure adoption and maximized participation;- Passing client feedback to CCC Client Engagement Managers in support of the client and our products and services;- Updating Salesforce with the necessary information and retrieving reports;- Research and created documentation for the processes and industries needed;- Maintaining comprehensive understanding of CCC products of applications. Show less