Shane Bourne

Experience

• 

  Toronto Community Housing

  Jul 2014 - Sept 2014

  Community Revitalization Consultant Assistant

  Alexandra Park• Develop and implement community engagement strategies to advance the safety, socioeconomic health of the Alexandra Park community during the revitalization project

• 

  Toronto Community Housing

  Jul 2015 - Sept 2015

  Senior Program Leader

  Tandridge Crescent• Received staff of the year award for exhibiting excellence in the role• Responsible for 4 staff, program space and daily programming for 25 at risk youth aged 6-12 in the Tandridge community• Received the “Staff of the Year” award

• 

  Toronto Community Housing

  Jun 2016 - Sept 2016

  Building & Community Facilitator

  South Etobicoke Region• Received the Youthworx Outstanding Contribution Award• Mentored & Coordinate 12 staff (age 14-30) to carry out community beautification• Coordinated/facilitated weekly workshops surrounding financial literacy, resume writing, self-betterment, life skills, career planning and others

• 

  Toronto Community Housing

  Jan 2018 - now

  Program Development• Development of the program strategy, goals, deliverables and evaluation criteria.• Provide input into the development of program strategies and work plans.• Develop evaluation strategies and key performance indicators for each program area.• Develop information sharing activities for partners and stakeholdersProgram Delivery• Oversee the program’s (Engagement Strategy) implementation and tracks outcomes• Develop training resources, workshop content and other educational materials;• Provide oversight and support at workshops and community events• Work with staff to refine engagement and outreach strategies to meet the needs and characteristics of residents living within revitalization communities• Monitor the program’s overall successes and challenges and provide feedback to Revitalization ManagementHR Management and SupervisionHR Management and Supervision• Provide leadership and supervision to a team of revitalization staff including work direction, performance management and timesheets• Assist with recruitment• Train and mentor revitalization staff and community leadersSurveying and Data Compilation• Assist with the development of data collection methods and processes including surveys, monitoring and verification• Develop strategies for collecting data and oversee their implementation• Supervise the ongoing collection of data from each community and compile it into reportsBudgeting and Financial Control• Support the development of the program’s overall budget and the budget for each program stream• Responsible for monitoring expenses to ensure they are within budgetAdministration• Review and approve pre-approvals, purchase orders, invoices, and new vendor form requests.• Responds to internal and external enquiries about revitalization from internal and external stakeholders.• Coordinate all logistics needed to ensure efficient program delivery such as coordinating supplies, purchasing ordering supplies and equipment Show less Downtown: Dundas Street East and Sherbourne Region• Assist in the facilitation, development and implementation of community programs impacting community safety in the central Sherbourne area• Develop and facilitate Strategic Safety Plans at a community level• Provide expertise and consultation for crime prevention strategies and safety promotion in communities• Provide community trauma support after critical incidents • Identify mental health or vulnerability issues within communities and engage internal/ external partners to develop and implement solutions• Facilitate and coordinate safety presentations to tenants, staff and partners as necessary• Participate in the analysis of safety issues within communities and prepare reports and analyses as required• Assist CSU Management with external security/safety services by recommending deployment strategies based upon identified community safety trends• Coordinate monthly community safety meetings with residents, staff, elected officials and other stakeholders• Coordinate CCTV audits, and identify improvements and/or recommendations• Daily review of community based statistical data to make recommendations to mitigate issues, complaints and concerns Show less Lawrence Heights & Neptune Community• Develop and implement community engagement strategies to advance the socioeconomic health of the Lawrence Heights & Neptune community during the revitalization project• Involved in the 37 Kids community safety initiative to engage youth regarding the correlation between social media and gang violence that culminated with an end of year Community Safety forum that brought together over 70 tenants, elected officials, law enforcement and agencies• Directly engaged with tenants and the greater community after occurrences of community safety crises to provide supports, and facilitate a path to a therapeutic resolution• Liaised with the Lawrence Heights community safety advisor, Toronto Police, City of Toronto Crisis response staff to resolve arising community safety concerns, conduct neighborhood Crime prevention through environmental design (CPTED audits and implementation strategies• Developed and implemented The Oatmeal Cart Pilot Project to provide an opportunity for individuals with special needs and addictions with employment training and opportunities• Implement the relocation case management pilot to provide an early resolution to issues and complaints for a case load of 90 tenants with over 808 points of contact tenants and tenants with vulnerabilities and complex tenancies• Developed partnerships with community partnering agencies supported by a memorandum of understanding to aid in community development initiatives• Provide advisory on policy development and regulations for programs and community engagement initiatives produced by the revitalization team• Actively involved in the Lawrence Heights Inter Organizational Network (LHION) to advance project support for community development surrounding community safety, employment, training, education, and service delivery Show less • Prepared reports regarding access and control via AXIOM to assist the operating unit, community safety advisors, special constables and Toronto Police regarding investigations• Notified executive leadership team and upper management when emergencies occurred via the fan out process• Coordinated with site staff, external contractors and internal service delivery staff to resolve open work orders, emergency work completion and documentation requirements• Kept up to date on appropriate legislation, regulations and procedures• Utilized analytical skills, sound communication and decision making to investigate and, dispatch and provide follow up on major ongoing emergency work orders• Provided support to Call Centre Agent questions and escalation request Show less

  • Manager of Revitalization & Renewal Communities

    Sept 2022 - now

  • Supervisor, Revitalization & Renewal Communities

    Mar 2022 - Jul 2023

  • Community Safety Advisor

    Aug 2020 - Mar 2022

  • Community Revitalization Coordinator

    Jul 2018 - Aug 2020

  • Client Care Agent, Service Integration & Delivery

    Nov 2016 - Jul 2018

  • Shift Lead, Service Integration & Delivery

    Jan 2018 - Mar 2018
• 

  Malton Neighbourhood Services

  May 2020 - now

  • Vice Chairman of the Board

    May 2024 - now

  • Board of Directors

    May 2020 - now