Kamaljeet Mann

Experience

• 

  Idea Cellular Ltd

  Jan 2009 - Jan 2011

  NOC Specialist

  Act as interface to Network Operations Groups, Engineering, Implementation, Third Party Carriers and Customer Facing Groups.Identification, Generation and Escalation of Analysis report on each repeated alarm events.Performed Proactive daily health check of MSC, RNC and WCDMA NodeBAssisted contractor with testing of 3G/LTEAssisted NSN care engineers in identifying issue with Node B’s and routing issues. Troubleshoot verified alarms and record steps taken to resolve the network issue.Dispatch unresolved network alarms/issues in a timely manner to the appropriate group as required.Assist in the implementation and testing of new services and platforms.Assist during routine tests and troubleshooting activities.Escalation of Service affecting and Non Service affecting IncidentsUsed Remedy as Ticketing Tool Meno dettagli

• 

  IBM

  Jan 2012 - Jan 2014

  Technical Support Consultant

  Provide ongoing technical support to a wide range of corporate clientsResolve technical issues related to hardware / software, operating systems and connectivityPhone, email and chat supportWorked on Active Directory to add/terminate users and assign roles.Continuing to improve SLA (Service Level Agreement) targets within a team environmentMicrosoft Outlook & Office, Windows NT Workstation, Adobe Acrobat, Lotus Notes and Windows XP are among some of the required shrink wrap applications that the call center supportsProvide technical support for Blackberry and other smart phone’s for client’sUse Service Desk Express ticketing tool Meno dettagli

• 

  Best Buy

  Jan 2012 - Jan 2012

  Product Specialist

  Responds to customer concerns, supports, and assists in achievement of store and department customer care and sales goals and objectives by consistently applying product knowledge and CARE PLUS process skills to sell Product Service Plan (PSP), Product Replacement Plan (PRP), accessories and complete solutionComplete timely and appropriate down-stocking of product, monitor and confirm accurate product pricing and placement by confirming up-stock is straight and organized, and confirming PSP/PRP brochure holders are fullSupport the product knowledge and sales skills development of department and other store personnel as directed by department supervisorMaintain functionality of all department products and displays Meno dettagli

• 

  BMO Financial Group

  Jan 2014 - now

  Assistant Manager