Nirpal Singh

Experience

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  Oakton

  Jan 2004 - Jan 2006

  Software Consultant

  - Software development using VB.NET, HTML, Java, C, VB 6.0, CSS, ASP- Development of scripts- Testing of software- Project delivery using Agile methodology- Identify challenges and provide feasible solutions - Experience in writing up the Function Specification and Data Dictionary

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  Australian Bureau of Statistics

  Jan 2006 - Jan 2007

  Data Processing Officer 3 (Technical)

  - Data Analysis (statistical, IT, administrative or operational)- Processing census forms- Training and supervising new staff and team members

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  Premiere Partner Communications

  Apr 2006 - May 2006

  Desktop / Network Support

  - Server Maintenance- Ad-hoc tasks (printers, mobiles, laptops)

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  RCSA Australia and New Zealand

  Jan 2007 - Jan 2013

  Systems Administrator /Desktop Support

  System Maintenance and Network Administration- Server Maintenance and troubleshooting (2003, 2008, 2012)- Supporting Microsoft Exchange Server 2003, 2007, 2010- Virtualisation using VMware and Microsoft Hyper- V- Active Directory user, group and group policy management for document control (MS Server 2003, 2008R2, 2012)- Deploying and maintenance of Workstations (XP, Vista, 7)- Firewall (Astaro), LAN and WAN support and maintenance- Extensive experience on Citrix platform- SQL Server troubleshooting- Cisco Network configuring, repair and support including wireless, cabling, and desktop connection - Setup and support of remote access (VPN/SSL) and Webmail- Data backup (NAS) and System recovery (Symantic Backup Exec)- Software maintenance and patches- Cisco VoIP Telephony management- Cisco System Security (switching and routing)- Antivirus (Symantic) maintenance and update- Infrastructure improvements to maximise system uptime- Documentation of Policy writing and procedure implementing- Website Management- IT Asset procurement, registration and tracking- Customise system monitor log filesHelpdesk and Desktop Support- Application Helpdesk (MS Office, SQL Server, IE 7, Firefox, Informz, Mailguard, iMIS)- Mobile telephony iOS devices technical support (Apple, Android, Blackberry)- In-house and external technical support-Level 1, 2 and 3 - Webinar setup and support (Online/Phone) (WebeX, GotoMeeting)- Email filtering for entire network (Mailguard) Show less

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  Mercedes-Benz Australia

  Feb 2013 - Aug 2017

  Desktop Support Engineer Team Lead at Mercedes-Benz Australia

  Mostly looked after client managed services such as desktops, laptops, tablets, mobile devices, telephony systems. Also trouble shoot server issues etc

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  Bunzl Australasia

  Sept 2017 - now

  Service Desk Analyst Level 1, 2 and 3

  Providing IT Support (levels 1,2, and 3) with a Customer Centric Focus.