Angelo Souza

Experience

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  Flextronics International

  Jan 2000 - Dec 2001

  Electronic Technician/ Machine Operator
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  Best Western

  Jun 2005 - Feb 2007

  Bilingual Receptionist / Auditor

  Responsible to assisting guests, check-in/ check- out and cash balance closure.

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  Goro Agro Corporation

  Feb 2007 - Jan 2010

  Administrative Agent in Import Department

  Purchasing and selling, strategic planning in sales, direct contact with customer, on the phone and face-to-face, inventory control, commission and logistics. Financial management payment /receipt and cash flow. Billing, control income, analysis and validation of vendor charges.

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  Hanssen Fishing AS

  Mar 2010 - Feb 2015

  Fisherman / Crewmember

  Fish, inspect and sell quotas in Norwegian Market.

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  EnerNOC

  Apr 2015 - Jul 2016

  Customer Support Supervisor

  Being the focal point for customers. The CRM within UBM Service Delivery, scrutinize system data to ensure completeness and accuracy. Liaise with customers to provide missing information, liaise with suppliers to provide missing data. Coordinate internal service delivery teams on any errors or inconsistencies, promptly read and adequately answer emails from and OLFB incidents raised by clients, and internal queries. Be the source of knowledge to keep customer updated on progress of queries and requests supporting resolution of any issues that may arise. Show less

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  Enel X Brasil

  Aug 2016 - now

  Data Analysis and Report Specialist

  Responsible for international executive reporting to measure company´s health. Monitor SLA/KPI performances, guarantee system data accuracy as well as coordinate internal operations and teams to best provide data solutions. Develop metrics, analyse databases and contract information. Prepare and present monthly KPI meeting and reports to the board of director.