Morgan Oliver

Experience

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  Multiple Sclerosis Foundation

  Jun 2020 - Mar 2021

  Call Center Representative

  -Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.-Collated source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software.-Achieved monthly goals set by the organization.

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  CapTel Service Specialists

  Dec 2020 - May 2021

  Captioning Assistant

  -Relay services to individuals who are deaf, hard of hearing, or who have difficulty speaking. -Provided exceptional customer service to guests who needed additional assistance by providing quick and accurate captions for telephone conversations. -Attended job-appropriate meetings and training sessions. -Captioned 100+ calls daily with high standard of quality.

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  Adirondack Mountain Reserve-Ausable Club

  Aug 2021 - Oct 2021

  Rotational Intern

  -Cross-trained in various departments including Reservations, Sales, Front Office, Housekeeping, and Banquet Staff.-Registered and welcomed guests, handed out programs and responded quickly and effectively to inquiries.-Assisted the Event Manager during the seasonal wedding events at the Club.

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  Genesis10

  Oct 2022 - now

  Dev10 Associate

  For three months, I was a part of a rigorous training course where I was trained in Java Cloud, HTML, React, and JavaScript until I was placed with a client as a member of their software developer team.

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  Southwest Airlines

  May 2023 - now

  Software Developer