Jennifer Ayers

Experience

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  The University of Texas at Austin

  Dec 2006 - Aug 2008

  Parking and transportation service cashier

  Used good judgement in order to function independently in a large-scale operation and offered solutions to problems. Assisted customers process a variety of payment transactions such as daily parking fees, citations, and annual parking passes. Entered data into Excel and other databases and applications, maintained various logs, compiled periodic reports, kept accurate records. Oversaw daily maintenance of garage machines and performed minor repairs to gates and automatic payment machines. Used and maintained standard office machines such as money counters, fax and copiers, etc. Show less

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  Del Rancho Restaurant

  Aug 2008 - Nov 2009

  Shift Manager

  Performed general managerial duties including: training new employees, cash handling and maintaining on-site safe, overseeing duties of all other employees on duty.

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  I Choose Change Counseling & Coaching Center

  Nov 2009 - Jun 2010

  Office Manager and Assistant

  Oversaw client and business filing system, created and managed detailed task lists. Acted as point of contact between health insurance companies and provider, as well as clients. Utilized technologies such as online calendaring, Gmail and Google docs, and virtual phones. Assisted in marketing and developing a network with other reputable providers.

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  Saxbys Coffee

  Dec 2009 - Jul 2011

  Barista

  Maintained positive customer satisfaction to superior standards, multi - tasked by providing both in house and drive through window service, and worked independently. Opened and closed store, responsible for on-site safe. Took regular inventory and participated in ordering.

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  GEICO

  Jul 2011 - Apr 2017

  Insurance Agent

  Managed multiple computer applications while handling incoming calls in fast-paced call center environment. Created connections with policyholders for retention, resulting in top agent survey results. Endorsed policy changes, explained in-depth policy information and complex billing matters, and resolved conflict between policyholders and the company. Worked closely with underwriting to ensure correct and complete information to determine fair rates. Licensed in Texas, New Mexico, Oklahoma, Kansas, Wyoming, North Dakota, South Dakota, Iowa, Maryland, Florida and California. Show less

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  VGW Insurance

  Sept 2017 - now

  Account Specialist