Nick Wilson

Experience

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  Carrabba's Italian Grill

  Feb 2001 - Aug 2002

  Restaurant Assistant

  Assisted in food preparation, restaurant readiness before opening, and delivering a great restaurant experience.

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  Vector Marketing

  Jun 2003 - Jul 2004

  Sales Representative

  Direct salesTop seller in regional officeAttended training coursesIncreased sales by helping to train othersAttended district meeting for regional award

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  Marriott International

  Jun 2004 - Sept 2004

  Lifeguard

  Lifeguarding and cleaning activities.Red Cross CPR qualified and Lifesaving course certified.

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  Marketing2

  Jan 2005 - Jun 2005

  Marketing Intern

  Assisted the Director of the advertising agency with lead generation and development.Organized information into a system that could be more easily managed.Built a presentation of final customer examples and successes of agency.

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  Genesis Healthcare System

  Jun 2006 - Aug 2006

  Human Resources Assistant

  Assisted in screening nursing assistant applicants by calling references and requesting background checks and verifying qualifications.Assisted in maintaining a database of the hired nursing assistants information.

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  T. Rowe Price

  Apr 2007 - Aug 2009

  Handled 401(k) Retirement Plan transactions including contributions, withdrawals, and loans while collaborating with Plan Client Teams (customer liaisons) and Plan Service Center investment specialists. Investigated and spotted a past issue in contribution amounts for a customer that we corrected which saved the relationship with customer and participants. Handled 401(k) retirement plans Rollovers-In transactions to T. Rowe Price. Worked with Plan Service Team, Plan Service Center, and Check group for rollovers to T. Rowe Price. Quality checked transactions and processed above average quality transactions ensuring customer satisfaction with their new retirement savings plan.

  • Retirement Plan Services - Transactions Team (contributions/distributions/loans)

    Nov 2007 - Aug 2009

  • Retirement Plan Services - Retirement Plan Rollover-In Team

    Apr 2007 - Nov 2007
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  None

  Sept 2009 - Feb 2010

  Blogging while studying in Argentina

  Check out my blog: enamericadelsur.wordpress.com

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  International Training Center (Centro Formativo Internacional)

  Feb 2011 - Jul 2011

  English as a Second Language Teacher

  Taught Business English classes in multinational companies such as Merck Pharmaceuticals and Proctor and Gamble in Madrid, Spain. Recruited new students. Exceeded goals with students passing TOEFL, First, Advanced Certificates, and a Graduate program test.

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  UPS

  Feb 2012 - Mar 2016

  Improved WorldShip (b2b product with 500k users) software by helping to effectively deploy sponsored initiatives in planned releases. Managed team members in daily activities. Managed relationships and worked directly with development management and developers, Help Desk management, and Sponsors of initiatives outside Technology. Daily defect prioritization with QA and Dev through data analysis and product experience to manage risk to customers. Collaborated with global teams to design/requirements, managed global User Acceptance as Product Owner, extensive user research, collaborated QA/Development, and deployed new global and regional functionality. Software releases included new shipping methods such as UPS Access Points, new UX designs, freight, discounted rates, add on options, etc! Other details include: manage risks through data analysis, verify releases before /after deployment, and manage release objects to end users. Show less • Improved the product experience by working in all phases of product development to bring new functionality to UPS.com and CampusShip shipping systems, CampusShip Administration, International Forms Web application, Ground and Air Freight UPS Internet Freight shipping systems and UPS Marketplace (eBay and Amazon)• Successfully implemented Spanish on US country site with new technology, UPS Access Points functionality in Europe, new Freight services, UX redesign, and regulatory changes (countries joining EU)• Improved the user experience and reduced defects year over year by running a UAT of internal participants across US, Canada, Americas, Europe, Middle East and Africa, and Asia Pacific team• Efficiently advised/negotiated with Quality Assurance and Development Leads on defect management and prioritization to bring our customer impacts down• Reduced calls by managing risks with Support desk and Field Technical Support Group team in resolution of production defects• Product gap analysis between systems and competition analysis• Reporting of production statistics using SQL/DataWarehouse/WebTrends to identify risks/trends and to assess prioritization of defects• Co-founded Millennial Business Resource Group to bring people together across business Show less • Improved product experience by collaborating with Development teams on the implementation of the Microsoft ribbon navigation introduced in WorldShip 2014 along with new service initiatives and regulatory changes (WorldShip >500 million users).• Built iRise simulations of WorldShip for all internal stakeholders to visualize changes• Managed a global UAT improving customer experience and reducing defects• Object management to strategically migrate customers over time to latest versions to give latest services and improvements and reduce defects• United Way and Take Charge team captain Show less

  • Senior User Representative Supervisor - Product

    Jan 2016 - Mar 2016

  • UPS.com User Representative Supervisor - Product

    Jun 2014 - Jan 2016

  • Technical User Specialist - Product

    Feb 2012 - Jun 2014
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  SAP

  Jun 2016 - Feb 2018

  Functional Delivery Consultant / Business Analyst

  • Delivered numerous successful SAP Fieldglass programs (Volvo Group, Staples Europe, Uniper, Volvo Cars, DS Smith, Roche, Tele2, HERE, and more).• Demonstrated ability to be flexible by joining projects and drive to successful completion.• Ability to adapt to changing circumstances with minimal impact on project delivery.• Co-Wrote Pre-Design Doc for Contingent and Services to speed up implementations• Worked with customers and product/development teams on Enhancement Request requirements Show less

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  SAP

  Jun 2021 - now

  Our partners give customers resilience in the digital transformation of their supply chain cloud software in:Design (Product Lifecycle Management)Planning (Integrated Business Planning)Manufacture (Digital Manufacturing Cloud)Deliver (Warehouse and Transportation Management)Operate (Service & Asset Management)...enhanced by complete integration using Business Technology Platform (BTP) with...S/4 HANA ERPBusiness Network for Logistics & AssetsSAP Analytics CloudI help our partners drive the value in adopting a resilient and sustainable supply chain so our customers can achieve their goals! Show less

  • Digital Supply Chain Partner Ecosystem

    Sept 2022 - now

  • Senior Functional Delivery Consultant

    Mar 2018 - Sept 2022

  • Digital Supply Chain Partner Ecosystem Fellowship

    Jun 2021 - Nov 2021