Seetharaman N

Experience

• 

  FANUC India Pvt Ltd

  Apr 2015 - Jun 2018

  • Spearheaded key account management for industry giants including Suzuki Motors, Honda Motors, and Tata Motors, enhancing FANUC Robots efficiency in BIW Lines with adept problem-solving and strategic communication.• Provided stellar customer service, rapidly addressing issues and offering concise, effective troubleshooting guidance.• Proactively took on extra responsibilities, boosting team efficiency and ensuring project success.• Received the Special Achievement Award from FANUC India for exceptional performance on the Suzuki Motor Gujarat Project in 2017. Show less • Managed the upkeep and technical support for over 500 Plus customer machinery annually, including FANUC robots, CNC machines, and Robo Drills, ensuring optimal fleet operations.• Diagnosed equipment issues effectively, documenting resolutions to build a knowledge base for future reference.• Facilitated seamless collaboration between internal teams, external partners, and clients to expedite service delivery.• Performed precise calibration and repair of systems and equipment following installation, guaranteeing high-performance standards.• Provided rapid on-site emergency maintenance and repair services, minimizing machinery downtime.• Conducted thorough post-installation inspections of machinery, delivering exceptional follow-up support and customer satisfaction. Show less • Engineered high-impact solutions, delivering projects with exceptional efficiency and timeliness, in strict alignment with management guidelines.• Mastered a broad spectrum of engineering techniques, specializing in construction, repair, and maintenance operations.• Advanced field proficiency by providing exemplary client support in system diagnostics, overhauls, and upgrades.• Cultivated a versatile skill set in engineering disciplines through hands-on experience and continuous learning.• Earned the Special Achievement Award from FANUC India Private Limited for outstanding customer support during the December Chennai floods. Show less

  • Key Service Engineer - Robotics

    Apr 2017 - Jun 2018

  • Field Service Engineer

    Apr 2016 - Mar 2017

  • Engineer

    Apr 2015 - Mar 2016
• 

  ABB

  Jul 2018 - now

  • Expert in advanced conflict resolution, skillfully managing complex scenarios.• Surpassed performance objectives through strategic task management and a strong work ethic.• Elevated customer retention by delivering outstanding service and proactive interaction.• Resolved customer issues with grace, effective communication, and innovative solutions.• Essential aide to senior management, instrumental in achieving operational objectives.• Directed critical negotiations, achieving advantageous agreements with principal parties.• Implemented strategic plans to improve administrative processes.• Holds Project Management certification from ABB.• Alumnus of Harvard University's Ignite Advanced Leadership online program.• Honored with the Trailblazers Award for Courage for leading the LBL Operations team to deliver projects on time and within budget in 2021 by ABB India Limited - Robotics.• Recipient of the Trailblazers Team Award for Curiosity for exceptional contributions to the Robotics Business in Q3 2021 by ABB India Limited - Robotics. Show less • Streamlined project operations by conducting thorough cost analysis, managing change orders effectively, and enforcing strict adherence to schedules.• Enhanced project momentum through strategic onsite training and rapid resolution of issues, ensuring adherence to deadlines.• Led critical upgrade initiatives, guiding technical teams to exceed established performance benchmarks.• Delivered superior technical support to engineers and clients, significantly improving project results and client satisfaction.• Attained Lean Six Sigma Yellow Belt certification, underscoring dedication to process optimization and excellence.• Recipient of the Trailblazers Team Award for Performance Excellence in RA-Welding & Cutting (2019).• Honored with the X-tra Miler Award for exceptional "Customer Focus and Quality" in Press Automation and Spot-Welding Support (2018). Show less

  • Operations Manager - Industries Business line

    Sept 2023 - now

  • Project Operations Manager - General Industry Business Line

    Apr 2020 - Aug 2023

  • Project Specialist - Robotics

    Jul 2018 - Mar 2020