Shaquib Jamal

Experience

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  Metlife GOSC

  Oct 2008 - Oct 2015

  Team Leader Operations

  I was handling Customer support Team. I was responsible to manage Customer service (Request, Complaint and Feedback ) for Annuity and Insurance customers, Customer Feedback survey documentation and reporting to the US Head office, Call center service, Team day to day operational work, Team management, MIS Report, PPT Presenting to USA business partner, New Migrations, Business development, Training & Hiring, Performance evaluation and team building activity

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  Ameriprise Financial PVT LTD

  Oct 2015 - Jul 2016

  Team Leader Operations

  I was handling Customer support Team. I was responsible to manage Customer service for Insurance & Annuity customers, Team operational work, Team management, Reports (MIS), PPT Presentation to the USA business partner, Business development Plan, Training & Hiring, Performance evaluation and team building activity.

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  Saudi File Factory (ECC)

  Sept 2016 - Aug 2018

  Sales and Operations Manager

  In my current role, I am managing day to Sales and Showroom Operational work. Currently I am managing two showroom in eastern province KSA and sales team. We are dealing various projects for Document Scanning (DMS) & Conversion Services, Printing (offset & Digital), Signage, File & Folders, and Gift Items. I am responsible for client interaction, Budget Sales Planning, Sales evaluation, Market Research, Pricing calculation, Office management, Showroom management, Team management, MIS Reports & presenting, Business development plan, Training & Hiring, Performance evaluation and team building activity. Show less

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  Winzeal technology private limited

  Nov 2018 - now

  Sales and operations Manager

  I am managing production, Inhouse sales, customer relationship, procurement, inventory, Billing, Reports, Hiring, Training etc.