Pilar Barroso

Experience

• 

  NHS Trust

  Apr 2006 - Sept 2007

  Receptionist/Administrator to Executive Office

  Greeted visitors; sorted post; managed stationary; managed meeting rooms bookings; managed maintenance issues; delivered building’s general announcements; administered complaints to CE; administered invoice batching; administered expenses and timesheets, organized meetings and did audio taping for Executive Team.

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  Oxfam International

  Sept 2007 - Feb 2021

  Currently, managing the development strategy of a multi-website product built in Drupal to supply Oxfam’s regions and countries with already branded websites that are tailored to meet stakeholder’s digital public engagement needs. Responsible for managing the product’s developments backlog; testing and reporting issues; liaising with developers to oversee the technical maintenance of the project’s infrastructure to ensure is risk-free; reporting KPIs; collecting and translating stakeholders/user feedback into product requirements; creating and maintain project’s documentation; managing the delivery of the individual websites; and supporting new Web Managers to manage their websites effectively. Show less Contributed to the upgrade and maintenance of a new internal digital workplace for the whole confederation by conducting stakeholder interviews and surveys to build user personas and identify product requirements; translating product requirements into functionality specifications for developers; testing and reporting issues; reporting product KPIs; creating user training guidelines as well as delivering face to face and on-line training workshops; creating and delivering a marketing strategy to promote the internal digital workplace globally to all Oxfam affiliates, regional and country teams; delivering product’s changes communications to stakeholders. Show less

  • Senior Digital Projects Officer at Oxfam International

    Jan 2016 - Feb 2021

  • Training and Digital Project Officerr

    Apr 2013 - Aug 2016

  • Extranet Training and Communications Office

    Oct 2008 - Apr 2013

  • Extranet Administrator

    Sept 2007 - Nov 2008
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  Wickes

  May 2021 - May 2022

  Produt Owner - Contractor

  Owning the Platform Enhancements product stream, delivering a number of diverse customer facing and non-customer facing improvements to different digital assets in order to improve the overall digital experience of customers and colleagues; to generate important cost saving and efficiencies to the business; and to position ourselves amongst competitors: Monitoring and reporting Core Web Vitals issues in order to improve scores; working with BA and UX/UI colleagues to analyse and set requirements as well as plan a customer self-service order cancellation process; deliver to production a list diverse successful E-commerce quick wins; research, test and implement a cookie consent solution; implement changes dictated by E-commerce and marketing teams to a Design Consultant web form which is a key income generator; helping key stakeholders to find the right solution to replace an integration between Zendesk and Acquia. Show less

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  British Red Cross

  Apr 2022 - now

  Digital Product Specialist