Kristi Stout

Experience

• 

  Tri-City Wellness Center

  Jan 2008 - Jan 2010

  Operations Manager

  Managed full-scale business operations for a 25,000 square-foot, medically-based wellness center, including financials, facilities and building maintenance, client relations, staffing, and recruiting.

• 

  FIT4MOM

  Jan 2010 - Jan 2012

  Franchisee Program Director/Trainer

  Functioned as the Subject Matter Expert to support and train new franchise owners in business strategy, hiring and onboarding, establishing standard operating procedures, and employee engagement.

• 

  Total Woman Gym + Spa

  Nov 2010 - Jun 2015

  Director of Memberships

  Led the execution of operational strategy to promote membership growth of the fitness center. Focused on developing training and employee incentive programs to retain talent and ensure an exceptional client experience.

• 

  Presidio Community YMCA

  Aug 2015 - Dec 2017

  Wellness Specialist Manager/Brand Ambassador

  Owned full accountability for the Health and Wellness Division, including membership and sales, marketing, program development, budgets, and employee development. Led and trained class instructors and conducted performance reviews to promote growth.

• 

  EOS Fitness

  Mar 2018 - Apr 2019

  Program Developer/Fitness Trainer

  Built practical, results-oriented fitness programs that increased sales and ensured a 100% retention rate. Delivered excellent customer service and accelerated relationships through tailored fitness plans and a clear instructional strategy.

• 

  Tri-City Wellness Center

  Apr 2019 - Feb 2020

  Program Developer/Fitness Trainer

  Developed and integrated medical fitness training programs for populations of patients diagnosed with Parkinson’s and Diabetes, as well as orthopedic and cardiac conditions. Interfaced with trainers to design fitness programs for clients across the clinic with a 100% approval rating from clients and management.

• 

  Stretch Zone

  Feb 2020 - Nov 2021

  General Manager

  Drove operational efficiency through strategic sales planning, employee engagement, and customer satisfaction initiatives to facilitate studio growth. Managed and balanced the staff schedule to optimize studio sales and memberships.

• 

  LEVEL4 PT & Wellness

  Nov 2021 - Feb 2022

  Operations Manager

  Recruited to transform the operational strategy, improve KPI metrics, and hire a top-performing staff to ensure the highest level of customer satisfaction for a PT clinic. Identified obstacles to meet established goals and ensured decisions/plans were based on data and trends, tracked with metrics, and agreed upon by all stakeholders.

• 

  Anytime Fitness

  Oct 2022 - Aug 2023

  General Manager/Training Manager
• 

  ISS Facility Services - North America

  Oct 2023 - now

  Facilities Manager