Francesca Astarita

Experience

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  Hilton

  Oct 2007 - Nov 2009

  Night Reception duties as well as accounting duties such as closing and check of the fiscal day.

  • Night Auditor

    May 2009 - Nov 2009

  • Receptionist

    Oct 2007 - Jun 2009
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  Hôtel du Collectionneur Arc de Triomphe-Paris

  Nov 2009 - Jul 2015

  Catering and seminar events, weddings and banqueting coordination: Consulting on customer’s needsPresentation, site visit and negotiation Quotation and contractingEvent coordination (banqueting and residential seminars) Weekly animation of internal pre-event meetingsTracking of M&E results and activityDatabase management Follow up on individual guest reservations mostly by direct communication through telephone or email. Verification of automatic system reservations. Follow up on particular requests. Follow up on billing. Night Reception duties as well as accounting duties such as closure and check of the fiscal day.

  • Groups, Conference and Events Coordinator

    Jul 2014 - Jul 2015

  • Reservation Agent

    Oct 2012 - Jul 2014

  • Night Auditor

    Nov 2009 - Oct 2012
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  Mövenpick Hotels & Resorts

  Aug 2015 - Dec 2019

  Supervision of the M&E team and event coordination + Internal and external communication management: MICE and catering and sleeping arrangements for sport events like Athletissima (four years in a row), FISU, Ice Hockey World Championship 2020, Youth Olympic Games Lausanne 2020, Lausanne Marathon (4 years in a row).Creation of internal and external content (website, social media accounts) (EN/FR)Team management (5 people) for an interim period of 11 monthsIn-team apprentice program supervision (training and evaluation)Implementation and follow up of procedures up to company standardsLarge scale event coordination (Revenue 900.000CHF)Duty Manager (complaint management, VIP welcome)Optimisation of M&E RevenueSetup and setdown of corporate eventsOn site follow upControl and follow up on accounting, final billing Show less

  • Assistant Meetings and Events Manager

    Jan 2017 - Dec 2019

  • Sales Coordinator

    Aug 2015 - Dec 2016
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  Mews

  Jan 2020 - Apr 2020

  Implementation Manager

  Demo creation and pre-sales consultingOnsite software implementationManaging of integration setupPlanning of training courses in English, French, ItalianManagement and operational team training

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  Engel & Völkers

  Oct 2020 - Jul 2021

  Project Manager/Team Assistant Supervisor

  My mission is to optimize work flow, ensure productivity up and beyond standards and move forward on our expansion project through market analysis, budgeting, training. CRM onboarding and trainingTeam assistant supervision and trainingMarketing budgeting and planning Social media coordination, Web/Social content creationMarket analysis

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  Zucchetti

  Aug 2021 - Jan 2023

  Senior Implementation Specialist

  Senior Implementation Specialist in charge of three solutions: PMS/CRS/RMS:PMS --> LeanCM/DMS/CRS/BE --> Vertical BookingRMS --> LybraMy mission is to manage sales technical consultancy and implementation, training and deployment of three solutions for hospitality, together as a seamless ecosystem or individually integrating with other solutions. I'm also in charge of account management and LVL1 support to ensure the complete satisfaction of our client base, offering counsel to optimize their performance and rethink their workflow.Demo and pre-sales consulting on the architecture of our solutions and integrationsSoftware implementation and deployment, including onboarding of management and staff training Establishment of implementation best practicesCustomer success management post migration Show less

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  Zucchetti France

  Jan 2023 - Jan 2024

  Team Leader Operations
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  Mews

  Feb 2024 - now

  Technical Account Manager