Hashim Galal

Experience

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  Zain Sudan

  Dec 2010 - Dec 2011

  Customer care (callcenter)

  1. Answer Zain Customers' calls as well as assist customers who have specific inquiries .2. Solve customers' problems and complaints.3. Channel customer feedback4. Responsible to satisfy customer and maintain good image for the company.5. Support other tasks assigned by customer service team leader or and manger.6. Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company's Information Security Policies.7. new services campaign. Show less

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  Vision Valley

  Apr 2012 - Feb 2013

  Paid Trainee wireless engineer

  1-Installation, configuration and troubleshooting (SUO-IA , SUO-RF , AN-50e).2-Installation, configuration and troubleshooting point-to-point or point-to-multi point (WiMAX) devices Redline (SUO-IA , SUO-RF , AN-50e).3-Installation infinet (SMC series , LM series, MMX ,OMX)installation and configuration micowave link (E-BAND).

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  Mada Communications Int'l

  Feb 2013 - Aug 2024

  Network and VSAT Technical Support (NOC Engineer)

  • Proficient in network management systems (iDirect: iBuilder, iMonitor, iSite), NetMAC for manage, monitor and control customer satellite network.• Have decent knowledge of RF & Satellite technologies – L Band, Ku Band, Ka Band, C Band, LEO, GEO, MEO satellite systems.• Interact with cross departments, addressing queries on system performance, network integration, and service capabilities.• Expert at wireless telecommunication WiMAX, WiFi and microwave.• Teleport and main hub daily activities, include operating and Troubleshooting 9.3m HUB Antennas with tracking systems (ACU7200, DTR).• Conduct tests of VSAT Satellite Network HUB (TDM, TDMA, SCPC Technology), and VSAT Links across varying antenna sizes.• Accumulated a decade of client-facing experience as a VSAT & Telecommunication network engineer across diverse industries, with strong client interaction skills.• Led impactful customer demonstrations and managed end-to-end service trials, effectively highlighting the potential and capabilities of offered products/services.• Demonstrated prowess in Managing, Configuring, Installing, and troubleshooting diverse routers and network Terminals remotely.• Proficiently utilized various cutting-edge tools and technologies related to network management.• Possess strong interpersonal and problem-solving skills, showcasing dynamic capabilities in navigating the implications of IT services across diverse global verticals.• Profound knowledge of Inmarsat antenna GX100 and adept at troubleshooting and resolving issues from Network Operations Centers• Link Budget design for wireless links .• Troubleshooting, Designs, implementation, operation and maintenance for VSAT systems. Testing and configuration of Satellite Modems SCPC, TDM/TDMA and New Equipment’s.• Providing backhauling for various apps (2G, SMS, VoIP, CCTV, ACS, etc….) Show less

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  Connect

  Aug 2024 - now

  Senior VSAT Engineer

  As a Senior VSAT Engineer, I specialize in providing and optimizing satellite communication systems through multiple Internet Service Providers (ISPs) utilizing various frequency bands, including Ka, Ku, and C-band. My role involves ensuring reliable and high-performance internet connectivity through advanced satellite technology and infrastructure management.