Shanna Harvu

Experience

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  Sam's Club

  Jan 2013 - Jan 2015

  Customer Service Associate

  Resolve customer’s service and billing complaints by performing activities such as exchanging merchandise, refunding purchases, or adjusting bills.Exceed membership quotas each month. Greet customers and address customer wants and needs while upholding policy and procedure.Responsible for opening new customer accounts and advise the best services to fit family needs.

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  Dr. Leonard's Healthcare Corp.

  Mar 2016 - Jun 2019

  Marketing Analyst

  Create and maintain higher levels of quality control for data exportation and usage.Perform market research to efficiently achieve objectives and forecast production needs.Manipulate data to uncover consumer and buyer trends, potential revenue opportunities, and measures of success of marketing campaigns. Manage and extract large datasets through SQL and excel to optimize analytical and strategic goals of the organization.Develop and communicate analyses via phone calls, emails, web-video; update reports based on monthly or daily results.Conduct ad-hoc research and analysis of digital marketing strategies through SEO by using Google AdWords.Utilize marketing techniques to grow current active customer file by targeting customer acquisition and conducting market research to maintain retention.Implement and execute new-hire orientation and training to allow for consistency and procedure protocol. Lihat lebih sedikit

• 

  Tingley

  Jan 2019 - Mar 2020

  Sales Analyst

  Generates and analyzes sales information on a monthly, quarterly and annual basis; processes and distributes a variety of reports including customer sales analysis, sales rep by category, target products and national account transfer dollars on a monthly basis.Compiles and categorizes number of customer orders without pricing discrepancy on monthly, year-to-date and cumulative basis.Administers all price maintenance to ensure accurate pricing for standard price books, contract price books, promotional pricing and special distributor programs; resolves pricing discrepancies.Reports and distributes data for monthly sales commissions for manufacturer representatives.Sets up new customer accounts, new ship to locations and updates addresses.Initiates customer quotations and monitors contract pricing and performance against contract terms. Lihat lebih sedikit

• 

  Vistra Corp.

  Mar 2020 - now

  Responsible for the coordination of financial planning and analysis for asset operations in the PJM region, including the development of high-performance financial plans and projections and coordination of financial planning processes in my region. Leads the financial projection, analysis, long-range planning and ad-hoc financial and operational reporting processes. Coordinate regional variance analysis to be included in the monthly performance reviews and overall plant financial performance/EBITDA contribution analysis. Lihat lebih sedikit

  • Financial Planning and Analysis Manager

    Apr 2021 - now

  • Administration Manager

    Mar 2020 - Apr 2021