Benjamin Ware

Experience

• 

  Kenya Power & Lighting Co Ltd - Ruaraka

  Jan 2007 - Jan 2007

  Intern / IT Support
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  Sailor Insurance Brokers Ltd

  Sept 2008 - Nov 2011

  Administration - ICT Support & Finance Administration

  Responsibilities • End User IT Support • Computer Hardware and Software maintenance • IMIS System Data Entries, Administration and Support • Finance Management and Administration • Network maintenance and administration • System Upgrading – Hardware and Software • Resolving operational issues with the partner Underwriters/ Insurers • Meeting and Resolving Client Service issues • Compiling and Submitting Weekly Reports to the Managing Director

• 

  Symphony Technologies

  Nov 2011 - now

  Executive Sales

  - Accounts management & Servicing- Creating/ Designing Solutions for Clients using Business Partners tools with Support Engineers.- Computing sales projections weekly, monthly & quarterly- Developing, Nurturing & Maintaining new client accounts.- Identifying, developing and maintaining strong relationships with client's key decision makers- Regularly checking accounts to ensure customer satisfaction & comfort with service delivery.- Regularly informing customers of emerging technologies and its benefits to them.- Helping clients realize their pain points and advising on the appropriate solutions.- Developing & Maintaining account plans for effective account management and sales projections.- Reporting to the Managing Director.- Reporting to the General Manager - Sales.- Managing Lexmark Client Accounts and Sales Funnel.- Debt Collections & projections reports weekly and monthly.- Resolving customer disputes and maintaining excellent client relationships.- Recording client contact schedule to optimize sales initiatives and achieve targets.- Keeping abreast with market trends and developing long term relationships with key clients.- Attending and participating in training activities, networking with partners & prospective clients.- Making strategic contributions during our product launches, promotions.- Maximizing sales opportunities across existing client portfolio.- Submitting regular reports on performance trends and revised ales projections and funnel. Show less

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  SYMPHONY TECHNOLOGIES LIMITED

  Jun 2018 - now

  Senior Executive Sales