Armand Ramos

Experience

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  Wordtext Systems, Inc.

  Apr 1993 - Jul 1994

  JUNIOR COMPUTER SUPPORT TECHNICIAN

  • Computer hardware diagnostic • Troubleshooting dot matrix printers and testing.• Analyzing computer defects and upgrading software and hardware configuration

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  MAG INNOVISION

  Sept 1994 - Sept 1996

  PRODUCTION STAFF/TESTER

  • Computer monitor assembly.• Responsible for testing correct CRT voltage.• Perform monitor testing setting up timer in burn in room.

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  D-Link

  Sept 1997 - Sept 2000

  PCB COMPONENTS ASSEMBLY FOR MASS PRODUCTION

  ENGINEERING DEPARTMENT• Switches, routers and hubs assembly.• Used of soldering tools for microchips and electronic components.• Manually soldered microchips in PCB for sample and testing procedure.• Mass production of switches, hubs, PCI Ethernet card after final testing.

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  SELF EMPLOYED – COMPUTER AND NETWORK SUPPORT

  Nov 2000 - Mar 2002

  FREELANCE COMPUTER SUPPORT TECHNICIAN

  • Computer Hardware and Network Troubleshooting.• Install, repair, maintain, and upgrade desktop and notebook computers.• Involved in installation and cabling of network components for different locations.• Built Desktop / Laptop for Home Based and / or off site users.• Maintain computer hardware and network in various offices.

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  Lite-On Semiconductor Corp.

  Sept 2002 - Sept 2004

  MAINTENANCE TECHNICIAN

  • Installing, configuring, maintaining, supporting, and optimizing all network hardware.• Perform tasks such as installation, diagnosis, repair and maintenance of computers, network job entry stations and related equipment within the computer network.• Installed and Configured desktop PC's, determined hardware/software problems, troubleshoot connectivity problems, and make sure user fulfillment.• Repairs, services, and restored parts, boards, and equipment for Dell, Compaq, Hewlett Packard, Toshiba, Packard Bell. Arranging workstations and Hubs. Constructing and Testing. Computer Configuration, Assembly. PC H/W Designs and Arrangement. Show less

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  PC HELP SALES AND SERVICES

  Mar 2005 - Sept 2006

  ON-SITE COMPUTER TECHNICIAN

  • Troubleshooting Application Programs for all Users.• Resolved technical problems by identifying and troubleshooting by them.• Also solved end-user workstation problem by identifying it.• Customization of Windows XP operating system.

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  EILASOR COMPUTER TECHNOLOGY SERVICES

  Mar 2006 - Oct 2008

  DESKTOP SUPPORT TECHNICIAN / END USER SUPPORT

  • Creating and maintaining printers and printer servers and providing access to the users.• Involved in installation and cabling of network components for different locations.• Upgrading the Switches whenever required.• Printer Server installation and Sharing.• Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.• Reviewed and custom built computers to outfit clients' requirements

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  SRACO

  Nov 2008 - Dec 2010

  IT TECHNICAL SUPPORT SPECIALIST / END USER SUPPORT

  • Managing LAN support having more than 200 computers and printers• Imaging (Norton) desktop pc and laptops• Providing permissions to users to access Share Folder.• Troubleshooting using RDS (Remote Desktop Support); Wireless Networking, VPN Services• Installations of Software and patches in all systems.• Offered phone-based technical care for clients, available on-site if required • ERP Operations, Basic ERP Troubleshooting.• Online Help Desk Services; Email Service Management• Desktop support and configuration of users PC’s and Laptop’s• Install and configure servers including Windows 2003, Windows 2008• Help perform Network Administration, create and delete users, manage rights• Data Back-Up( Symantec Backup) • Hardware Maintenance (HP servers)• Perform server management and monitoring; apply antivirus updates• Provide training to end users to enable them to operate IT systems correctly• Assist with the selection and purchase of IT equipment as required, in accordance with IT and purchasing strategy• Diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and software support. Show less

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  EILASOR COMPUTER TECHNOLOGY SERVICES

  Jan 2011 - Jul 2012

  SR. IT TECHNICAL SUPPORT SPECIALIST / END USER SUPPORT

  • Installing, configuring, maintaining, supporting, and optimizing all network hardware.• Involved in installation and cabling of network components for different locations.• Configuration, maintenance and troubleshooting of HP, DELL Computers-desktop and laptop and non branded computers.• Desktop support and configuration of users PC’s and Laptop’s• Select and purchase IT equipment as required• Provide training to end users to enable them to operate IT systems correctly• Installing applications like Adobe reader, Microsoft Office 2003 / 2007, Adobe acrobat, etc.• Deployment of Desktops and Laptops to new users.• Set up and maintain backup system for in-office desktop computers and file servers.• Recommend appropriate network addressing systems, appropriate layouts for various network configurations, and appropriate connection devices.• Perform tasks such as installation, diagnosis, repair and maintenance of computers, network job entry stations and related equipment within the computer network. Show less

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  YASREF (YANBU ARAMCO SINOPEC REFINING COMPANY LTD.)

  Jun 2012 - now

  IT SYSTEMS ANALYST / IT TECHNICAL SUPPORT - CUSTOMER CARE DIVISION

  Focal point of contact between the Users and the Contractor’s Technical Team, gathering all request for troubleshooting purposes.IT customer care supporting more than 1000 employees using SCCM and CA Service Desk Manager.Under IT Applications division, Supervised and coordinate the Contractor’s Technical Team tags, inventories, operations on all IT Devices/Machine.Supporting over 2000 users from EPC, SP, MC contractor projects in YASREF Refinery.Supporting Integrated Refinery Information System IRIS Applications utilizations – LIMS; MM; OMPRO; PIMS; ORION; VALI - RMB; VALI - REA.Under Yasref Corporate IT Department – Installations and supporting Engineering & Operations Applications – SAP System; EDMS SmartPlant; APMS Meridium; Primavera; AutoCAD; Adobe Prof. Writer; FLIR; Caesar II.Certification, ITIL Foundation Certified CERT No: GR750234063ARResponsible for all kinds of Forms pertaining to IT System Devices receiving and distributions, including mobile phones (IPhone 12, 13, Microsoft Surface Pro, Apple Ipad).supporting remote access clients using VPN & Citrix. WEBEX, TEAMS meeting setup and configuration.Direct the Users and guide them on filling up the forms for receiving specific IT device/machine,Hardware and Software Setup, Installations and Patches.Desktop inventory management, end-of-lease change-outs.Experience with user configuration in Microsoft Exchange and Active Directory, Email configurations using MS Outlook, Outlook setup and configuration on Mobile phones.Remote Network Support using RDC and RDA CITRIX in all Packages and main site offices.Microsoft Windows Operating Systems –Windows 7, Windows 10 Enterprise Users Support.Microsoft Office Suite Support - Word, Excel, PowerPoint, OutlookWindows 10 Migration (Image Capturing and Deployment)Client User Migration (Side by Side/Wipe & Load).Workstation deployment. Show less