Radu Mihai Ciocan

Experience

• 

  Private Business

  Oct 2003 - Jan 2009

  Business Administrator

  Family owned business providing household services to private residences and office spaces. Managed a portfolio of up to 50+ clients. Rated twice in top 50 best small enterprises nation-wide.• Handling daily office administration• Planning workforce activities and logistics• Interacting with clients, offering support and guidance• Promoting and marketing the business• Interviewing and hiring staff• Assisting in business development activities • Participating in client meetings and contract negotiation Show less

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  Amazon

  May 2013 - Aug 2018

  Our Retail Business Services (RBS) team is an integral part of Amazon online product life-cycle and buying operations. The team is designed to ensure that Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.• Managing catalog expansion operations for the Business Industrial & Scientific (BISS) store• Leading a 30+ member team across functions and roles• Leveraging partner feedback to constantly improve quality of service• Offering on-site support for stakeholders throughout EU• Coordinating global projects with remote teams • Defining business goals and building solutions • Coaching talent, unlocking performance within teams• Supporting hiring with 150+ recruiting cycles to date• Writing business narratives • Working with SMEs on improvement projects• Using Lean & Six Sigma to streamline operations• Driving organizational leadership programs• Managing corporate blog and internal communication Show less

  • Catalog Manager

    Apr 2016 - Aug 2018

  • Sr. Associate

    Oct 2014 - Apr 2016

  • Associate

    May 2013 - Sept 2014
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  Biodeck

  Aug 2018 - Dec 2018

  Business Development Manager

  Enabled new business opportunity by setting up an Amazon Seller account. Created product catalog and organized shipments.

• 

  Expert Network

  Dec 2018 - Dec 2019

  Product Owner

  Worked with customer in building a vision and objectives for a new presentation and sales website. Organized and held product discovery and value mapping sessions. Translated requirements in actionable items for the development team. Managed product backlog items and sprint planning.

• 

  Levi9 Technology Services

  Dec 2019 - now

  Helping teams to perform by developing and implementing company-wide Agile and customer-focus initiatives. Acting as mentor & trainer. Managed a 2 data-oriented customer portfolios acting also as Scrum Master. Worked on improving Scrum and delivery performance. Led customer management initiatives and worked on increasing engagement and customer focus.

  • Senior Delivery Manager

    Dec 2020 - now

  • Delivery Manager

    Dec 2019 - Dec 2020