Julia C.

Experience

• 

  H&M

  Aug 2016 - now

  • Ownership and implementation of current and future HR projects to ensure the success of the strategic goals of the organization • Collaborative development and implementation of Regional Inclusion & Diversity (I&D) strategy for the local organization; collecting data and insights to support the Global I&D framework • Building effective working relationships with leaders and stakeholders through collaboration; influencing, coaching, supporting and developing colleagues in their knowledge of I&D • Coordinating a variety of initiatives for boosting colleagues' engagement via development of new attractive internal communication channels • Conducting engaging high-quality trainings and workshops to all colleagues in Region East to support their onboarding, development and progression within Region East Europe and the H&M Group, with a focus on H&M's culture, values and I&D • Evaluating HR KPIs and initiate relevant actions Show less • Coordinating Warsaw CSC trainings from planning & organizing perspective• Initiating, creating and leading upskilling and reskilling trainings/projects• Identifying learning & development needs on individual and group level, suggesting trainings and activities to support operational functions with a focus on quality and KPIs for improving performance• Communicating company/market goals; sharing information, updates, and expectations in a positive way and with a growth mindset• Working cross-functionally with other teams for acquiring the best practices; effectively collaborating with diverse departments to ensure the competence/development needs and expectations are being fulfilled• Demonstrating strong presentation and communication skills when conducting trainings (both remote and onsite) for CSC employees, preparing and adjusting the training/presentation content depending ona target group (agents/overheads) Show less • Conducting constant improvement trainings (both hard and soft skills related);• Identifying talents, training and developing employees of H&M Customer Service Centre;• Providing support to agents, Team Leaders and colleagues;• Providing employees with both constructive and positive feedback to help them in their development; • Preparing and updating training materials;• Implementation of new projects by creating a training plan, following up results and group dynamics;• Training needs identification with a focus on KPIs. Show less

  • Regional HR Project Manager (maternity leave till December 2025)

    Oct 2022 - now

  • Omni Recruitment Lead

    Oct 2021 - Oct 2022

  • Training Coordinator

    Mar 2020 - Oct 2021

  • Trainer

    Jan 2018 - Feb 2020

  • Social Media Specialist

    Nov 2016 - Dec 2017

  • Customer Service Representative

    Aug 2016 - Nov 2016