Stefan - Andrei Sava

Experience

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  CGS (Computer Generated Solutions)

  Jul 2015 - Jan 2018

  Customer Service Representative

  Delivered Tier 1 IT support to non-technical internal users, providing desk-side support services and troubleshooting email technical issues.

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  RESPONSE RECRUITMENT LIMITED

  Jan 2018 - Jun 2018

  Warehouse Worker

  Demonstrated adaptability in various work environments, successfullytransitioning between different roles and responsibilities with ease andflexibility

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  Joe & Seph's

  Jun 2018 - Dec 2018

  Kitchen Worker

  Supervised and trained new kitchen staff, promoting a culture of excellenceand teamwork that resulted in improved productivity.Maintained a clean and organized kitchen environment, implementing bestpractices for food safety and hygiene to minimize the risk of accidents orcontamination

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  GoodShape

  Jan 2019 - Dec 2020

  Absence Advisor

  Maintained accurate records of employee absences, ensuring compliancewith company policies.Provided step-by-step solutions to customers, guiding them through theabsence management process with a focus on customer satisfaction.Handled a high volume of customer calls, managing over 70 calls per day,and effectively resolving their queries and problems through clear andconcise communication.

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  Tela Technology

  Mar 2022 - now

  1st / 2nd Line Technical Support

  Acted as a senior agent by managing a team of 3 employees, was responsiblefor creating staff rotas and team stats reports.Trained new staff on company policies and procedures, as well as technicalskills and best practices.Provided 3G, 4G, and 5G support to customers, including troubleshootingconnectivity issues, resolving technical problems, and configuring mobiledevices for optimal performance.Provided technical support for a range of ISPs, including Vodafone, Gammaand TalkTalk by troubleshooting complex issues related to networking andconnectivity.Managed and supported multiple Managed Service Providers (MSPs)including Virtual1, FluidOne and ITS, delivering top-quality IT services toclients and maintaining strong working relationships.Possess strong technical knowledge in Level 2 and 3 networking, as well asTCP/IP and Firewall technologies, and have worked with various connectivitytypes including SoGea, FTTX, EFM, EoFTTX. Show less