Karim M. Abdel Atty

Experience

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  Yassin Group (Opel & Chevrolet )

  Jan 2006 - Dec 2007

  Work Shop Team Leader
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  Renault ( EIM )

  Dec 2007 - Mar 2020

  Responsible for Expanding and Develop Sales & After-Sales Network based on a geo marketing study analysis & market requirements , with attention of business development , risk & brand image. Manage professional & effective solutions for new sites ,to ensure beneficial organisation based on long term plans with cooperation of architect engineer. Responsible for Corporate Identity & Standards .Manage Service Campaigns all over the network with an excellent experience (more than 10 years) in automotive field, Service Procedures & Quality .Responsible for Customer Complaints , Satisfaction & prices negotiations . Audits ( Kpi's ) & evaluating for dealers performance to ensure service quality , Customer Satisfaction & Standards , to match with Action plans .Set & Follow-up Dealers "Spare Parts & Accessories" budget / turn over with Cooperation of Spare Parts Department. Assisting Sales , After-Sales & Marketing departments to establish products program and specifications to meet market requirements & Standards. Applying Competitive bench mark studieswith different methodologies, to match with After-Sales Marketing strategies on competition practices and recommending tactics.Handling training materials for dealers based on needs to cope with new Customers expectations with cooperation of Training Department.Manage Renault Egypt Official Facebook page on behalf of After-Sales . عرض أقل

  • Network Development Manager

    Jan 2013 - Mar 2020

  • Reception Manager

    Dec 2010 - Dec 2012

  • Work shop team Manager

    Dec 2008 - Dec 2010

  • Service Advisor

    Dec 2007 - Dec 2008
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  Peugeot Egypt - MANSCO

  Mar 2020 - Feb 2024

  Authorized Service Outlets Manager ASO Manager

  Responsible for Managing & Developing Peugeot Egypt Aftersales Network , in terms of Service Operations , Standards & Network Expansion

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  Mansco (Peugeot Egypt)

  Jan 2024 - now

  Service Manager