Deep Enrich
Alan Foran
360 followers
Ireland
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About me
Principal Incident Manager | MIM | Fidelity
Education
Institute of Technology Blan
2013 - 2015Bachelor of Science in Computing in Digital Forensics Computing in Digital ForensicsActivities and Societies: Class Representative
Experience
Hickey's Pharmacy Ltd
May 2000 - Jun 2020My main responsivities include database maintenance and installation; report building; web design; networking and general support. My main responsivities include database maintenance and installation; report building; web design; networking and general support.
IT System Administrator
May 2000 - Jun 2020IT System Administrator
May 2000 - Jun 2020
Ergo
Mar 2017 - May 2024Service Delivery Manager at Ergo. Responsible for service delivery to a leading Irish enterprise client. At Ergo, I work as part of a highly accredited team managing & maintaining all IT requirements from desktops; network infrastructures; backups & security; to enterprise servers. This service is provided utilising the best-in-class tools and a proactive approach to minimise minor issues developing into major disruptions.
Service Delivery Manager
Jun 2020 - May 2024Service Desk Manager
Mar 2019 - Jun 2020Level 2 Engineer
Mar 2017 - Jun 2020
Fidelity Investments
Apr 2024 - nowPrincipal Incident Manager
Licenses & Certifications
Higher Certificate in Science in Computer Systems Management
FETACSept 2014Certified Payroll Technician
HETACSept 2008- View certificate
ITIL 4 ® SPECIALIST Create, Deliver and Support
AXELOS Global Best PracticeNov 2023
- View certificate
ITIL® Foundation 4 First Look
LinkedInJan 2021 - View certificate
Conducting a SWOT Analysis
LinkedInJun 2021 - View certificate
Intro to Service Management with ITIL® 4
LinkedInJan 2021
Languages
- enEnglish
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