Alan Foran

Alan Foran

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  • Timeline

  • About me

    Principal Incident Manager | MIM | Fidelity

  • Education

    • Institute of Technology Blan

      2013 - 2015
      Bachelor of Science in Computing in Digital Forensics Computing in Digital Forensics

      Activities and Societies: Class Representative

  • Experience

    • Hickey's Pharmacy Ltd

      May 2000 - Jun 2020

      My main responsivities include database maintenance and installation; report building; web design; networking and general support. My main responsivities include database maintenance and installation; report building; web design; networking and general support.

      • IT System Administrator

        May 2000 - Jun 2020
      • IT System Administrator

        May 2000 - Jun 2020
    • Ergo

      Mar 2017 - May 2024

      Service Delivery Manager at Ergo. Responsible for service delivery to a leading Irish enterprise client. At Ergo, I work as part of a highly accredited team managing & maintaining all IT requirements from desktops; network infrastructures; backups & security; to enterprise servers. This service is provided utilising the best-in-class tools and a proactive approach to minimise minor issues developing into major disruptions.

      • Service Delivery Manager

        Jun 2020 - May 2024
      • Service Desk Manager

        Mar 2019 - Jun 2020
      • Level 2 Engineer

        Mar 2017 - Jun 2020
    • Fidelity Investments

      Apr 2024 - now
      Principal Incident Manager
  • Licenses & Certifications

    • Higher Certificate in Science in Computer Systems Management

      FETAC
      Sept 2014
    • Certified Payroll Technician

      HETAC
      Sept 2008
    • ITIL 4 ® SPECIALIST Create, Deliver and Support

      AXELOS Global Best Practice
      Nov 2023
      View certificate certificate
    • ITIL® Foundation 4 First Look

      LinkedIn
      Jan 2021
      View certificate certificate
    • Conducting a SWOT Analysis

      LinkedIn
      Jun 2021
      View certificate certificate
    • Intro to Service Management with ITIL® 4

      LinkedIn
      Jan 2021
      View certificate certificate