Priya Tilva, CSM

Priya Tilva, CSM

Retail Administration Specialist

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location of Priya Tilva, CSMAustin, Texas, United States

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  • Timeline

  • About me

    Technology Business Systems Consultant at Wells Fargo

  • Education

    • University of North Carolina at Charlotte

      2018 - 2020
      Bachelor of Business Administration - BBA Management Information Systems, General 3.52
  • Experience

    • TJMaxx & Home Goods

      Sept 2011 - Dec 2017
      Retail Administration Specialist

      • Trained new employees and managed transactions with customers, processed refunds and exchanges, resolved customer complaints and ensured sales targets were achieved.• Implemented new customer service strategies successfully. • Effectively utilized resources to successfully complete projects and worked closely with other departments to maintain effective communication. • Dedicated and careful-high level of accuracy and strong attention to detail.

    • Tamil Cultural Association

      Oct 2016 - Dec 2017
      Event Planner Volunteer (TCA)

      • Assisted in ensuring proactive planning, communication and scheduling of a wide variety of events including annual dance events, dinner programs, and fundraising events• Organized more than 10 different festivals annually to spread cultural awareness within local communities

    • Wells Fargo

      Nov 2020 - Oct 2024

      • Collaborated and consulted with business and vendor technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables.• Developed clear and concise user stories to capture business requirements and functional needs.• Managed Kanban framework for the team, improving workflow efficiency and visibility. Streamlined processes and facilitated continuous improvement by organizing and prioritizing work using Kanban principles.• Single handedly managed ownership of Change Records for any software and non-software changes to applications along with user and production issues in ServiceNow portal.• Managed and supported the technical ownership of 13 vendor applications. Show less

      • Technology Business Systems Consultant

        Jan 2024 - Oct 2024
      • Technology Business Systems Associate

        Nov 2020 - Jan 2024
  • Licenses & Certifications

    • Power BI A-Z: Hands-On Power BI Training for Data Science

      Udemy
      Aug 2020
    • Business Analysis Fundamentals: Project Methodologies, Business Requirements Document, Software Development Life Cycle

      Udemy
      Sept 2020
    • Microsoft Business Analysis Fundamentals

      Coursera
      Dec 2024
    • Business Analyst: Project Management Techniques and Tools

      Udemy
      Sept 2020
    • Certified Scrum Master

      Scrum Alliance
      Jun 2025
      View certificate certificate
  • Volunteer Experience

    • Member

      Issued by Office of Disability Services, UNC- Charlotte on May 2018
      Office of Disability Services, UNC- CharlotteAssociated with Priya Tilva, CSM