Priya Tilva, CSM

Experience

• 

  TJMaxx & Home Goods

  Sept 2011 - Dec 2017

  Retail Administration Specialist

  • Trained new employees and managed transactions with customers, processed refunds and exchanges, resolved customer complaints and ensured sales targets were achieved.• Implemented new customer service strategies successfully. • Effectively utilized resources to successfully complete projects and worked closely with other departments to maintain effective communication. • Dedicated and careful-high level of accuracy and strong attention to detail.

• 

  Tamil Cultural Association

  Oct 2016 - Dec 2017

  Event Planner Volunteer (TCA)

  • Assisted in ensuring proactive planning, communication and scheduling of a wide variety of events including annual dance events, dinner programs, and fundraising events• Organized more than 10 different festivals annually to spread cultural awareness within local communities

• 

  Wells Fargo

  Nov 2020 - Oct 2024

  • Collaborated and consulted with business and vendor technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables.• Developed clear and concise user stories to capture business requirements and functional needs.• Managed Kanban framework for the team, improving workflow efficiency and visibility. Streamlined processes and facilitated continuous improvement by organizing and prioritizing work using Kanban principles.• Single handedly managed ownership of Change Records for any software and non-software changes to applications along with user and production issues in ServiceNow portal.• Managed and supported the technical ownership of 13 vendor applications. Show less

  • Technology Business Systems Consultant

    Jan 2024 - Oct 2024

  • Technology Business Systems Associate

    Nov 2020 - Jan 2024