Aman Bhatnagar, PMP

Experience

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  Sinic Electronic Pvt. Ltd.

  Apr 2004 - Sept 2006

  Software Engg.

  • Software Development: Led the development of a Management Information System (MIS), from requirement gathering to module design and reporting, delivering a robust solution.• Technical Expertise: Provided critical technical troubleshooting, debugging, and software enhancements, ensuring system reliability and user satisfaction.

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  Prometric Testing Pvt. Ltd

  Oct 2006 - Sept 2010

  ESD Analyst

  • Content Management: Led the content management team, overseeing site template creation, site migration, and document library management, ensuring seamless operations.• Training & Development: Designed and delivered training programs on content management and Wikis, significantly enhancing team proficiency and system effectiveness.• Process Improvement: Liaised with Client Service Management (CSM) and IT teams to streamline application deployment processes, resulting in improved operational efficiency. Show less

• 

  KPMG

  Sept 2010 - Aug 2014

  • Team Leadership: Managed UK Knowledge Management (KM) teams, overseeing portal collaboration and guiding an 8-member team to consistently exceed performance targets.• Content Optimization: Conducted in-depth content audits (K-Audits) to enhance relevance and close critical knowledge gaps, significantly improving content utility.• Stakeholder Engagement: Cultivated strong relationships with UK firm leadership through strategic documentation and reporting, ensuring a continuous pipeline of work.• Process Standardization: Led the standardization and optimization of processes, resulting in a 40% efficiency gain and the doubling of the UK KM team size within 6 months.• Global Collaboration: Directed the adoption of a standardized Alumni toolkit across KPMG member firms, enhancing global collaboration and knowledge sharing.Achievements• Expanded the UK KM team size by 100% within 6 months, achieving a 40% increase in efficiency through process standardization and optimization• Led the successful adoption of a standardized Alumni toolkit across KPMG member firms, driving consistency in alumni engagement and enhancing global collaboration and knowledge sharing.• Collaborated with multiple KPMG member firms on the development and customization of their Alumni sites, ensuring alignment with global standards and enhancing alumni relations. Show less Worked on PPC portal and part of Global Alumni Program.• Manages 5 KPMG Alumni Linkedin Groups.• Project manager for different shared services projects.• Projects comprised: Content management, Portal development which includes page, list, library creation, Meta data and some basic jquery.• Monitors incoming requests for editing current and creating new content pages.• Plans and assigns resources to associated tasks and deliverables as appropriate; manages resources, tasks and costs based on plan.• Also worked on web analytics (Net Insight) reports• Manage the various portals and provide statistics to content owners for various sections and improve online visibility.• HTML and aspx page creation with css coding.• Customize web parts, setting up workflow.• Setting up of ASP Alumni toolkit for different countries.• Streamlined the finance work stream. Show less

  • Assistant Manager

    Sept 2012 - Aug 2014

  • Senior

    Sept 2010 - Sept 2012
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  JLL

  Sept 2015 - now

  Director - Global Knowledge Management

  • Leadership & Strategy: Spearhead global Knowledge Management (KM) initiatives, uniting diverse service lines on shared platforms, driving organizational alignment, and enhancing collaboration across regions.• Platform Management: Architect and execute strategic plans for managing enterprise KM platforms, resulting in optimized content management and improved user engagement.• Sales Enablement: Support sales enablement by overseeing content management and platform integration, directly contributing to revenue growth.• Data Analytics & Insights: Implement and manage analytics tools, providing actionable insights on content performance, leading to data-driven decision-making.• Project & Change Management: Develop comprehensive project plans, including RACI matrices, to streamline project execution and ensure smooth knowledge transfer processes.• Training & Adoption: Lead training programs to boost platform adoption, foster innovation, and enhance knowledge sharing within the organization.• Global Program Leadership: Lead global programs for bid and proposal management, creating a comprehensive knowledge base and developing client innovation roadmaps. Show less