N. Diane Wilson

Experience

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  KSHY Radio

  Aug 1987 - May 1993

  Program Director/Music Director

  Secretary, put new music into daily rotation, wrote, produced, mixed and recorded commercials. Worked with Manager for on-air promotions, monthly station events, yearly Toys For Joy event, Concert promotions. Interviewed different people concerning issues or upcoming community events such as the Mayor, Pastors, Law Enforcement officers for the Silent Witness program. Interviewed various Christian bands such as Dallas Holm, Mylon Lefever, News Boys, etc. Daily logging commercials into program logs for daily rotation, AP/AR. Live remote such as concerts and events around the city. Show less

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  Sierra Trading Post

  Aug 1998 - Feb 2000

  Customer Service Rep

  Processing orders into computer system via phone, mail and e-mail. Processing payments for orders, fax, e-mail and phone correspondence. Monitor Customer Service calls, Shoe fit specialist.

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  Fuelman Of The Carolinas

  Apr 2000 - Mar 2002

  Customer Service Representative

  Placed information into computer, which made fuel cards for large corporations and small businesses.

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  Alnew Renovations

  May 2002 - now

  Office Manager

  Payroll, AR/AP, Keeping information into Excel Spread sheets of each home/business owner where work has been completed. Setting appointments with prospective clients to set up estimates and proposals. Final walk through with client before job closes.

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  NDW Tax Services

  Dec 2008 - Mar 2021

  Owner

  Preparation of Federal Income Tax. Individual and business

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  C3i Solutions

  Oct 2015 - Mar 2019

  Operations Specialist

  Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Daily corrections of all agents, Contact review of all agents, takes supervisory calls when Specialist or Manager are not available. Live chat via Internet, process incoming e-mails, process delivered mail via US post office,assistant in training classes on processing e-mails, chats and white mail. 4/21/2017 became Certified JOM (Joy of Monitoring). Monitor rep calls, chat, e-mail and data integrity. 12/14/2017-Trained and certified for conducting interviews for new account reps for all programs within C3i Solutions.9/12/2018-Certified Program Trainer for incoming new hires. Show less

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  Wellington House Nursing Home Limited

  Oct 2015 - Oct 2015

  Personal Care Assistant

  Personal Care Assistant for patients with Dementia and Alzheimer's.

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  Earth Farms Organics

  Mar 2021 - now

  Office Administrator