Paul Carrasco

Experience

• 

  The First National Bank of Wyoming

  Jan 2007 - Mar 2008

  Operation Floater

  Worked in a variety positions in the bank that include loan servicing, data entry, and call center

• 

  TeachCast

  Sept 2008 - now

  Market Research Analyst

  - Trained over 100 employees- Created and implemented the training agendas.- Discussed in great length teaching strategies and classroom management- Informed teachers on how to resolve tech issues- Taught cultural awareness - Educated new and existing employees in new classroom technologies- Completed new employees proper new hire paperwork. -Assisted teacher with tech issues while in their live sessions.

• 

  Speaking Partners

  Sept 2011 - now

  Teacher Supervisor Manager

  - Day to day management of supervisors and teachers at SpeakingPartner- Oversees that the quality of work is performed. - Initiated new responsibilities for the Shift Supervisor role- Compose documents to better assist the Supervisors. - Develop and maintain supplier relationships- Manage multiple customer service issues overseas- Resolve escalated customer issues- Coordinate and resolve teachers as they may arise with teachers in the middle of their sessions.