Kourtney Warner, MPH, CHES®️

Experience

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  Texas Department of Family and Protective Services

  Jul 2013 - Feb 2015

  CPS Investigator

  * Enhanced abilities in both verbal and written communication* Complied with policies, protocols, and upheld confidentiality* Engaged in cross-agency collaboration, showcased dedication to personal and team objectives, fostered professional connections and alliances with local resources* Utilized critical thinking and analytical skills; met deadlines and time constraints, successfully resolved over 95% of cases on time* Cultivated strong interpersonal, investigative, and research proficiencies Show less

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  The Cigna Group

  Feb 2016 - Mar 2024

  • Designed comprehensive data models and actionable insights that optimized product strategies and supported roadmap creation; leveraged analysis from 15+ business data streams, enhancing decision-making speed and accuracy for multiple product lines. • Orchestrated a comprehensive review of current offerings, employing SWOT and RACI analysis frameworks; identified key areas for improvement, optimizing resource allocation and enhancing market presence by aligning Go-To-Market strategies.• Developed a user-friendly dashboard to track Health Equity initiatives, allowing real-time access to key metrics and insights, which was utilized to guide future initiatives and decisions to improve product accessibility for diverse populations. Resulted in creation of Health Equity Program Management team for Evernorth, appointed as Project Manager for team. • Crafted comprehensive communication strategies for product solutions, leading to an increase in stakeholder engagement by 20% through targeted messaging and consistent distribution across four key communication platforms.• Spearheaded the architecture of an internal intranet site to house a product repository using HTML, CSS, and JavaScript, used by over 3,000 stakeholders to seamlessly access essential product strategy resources and tools for effective portfolio management and streamlined communication, ultimately reducing time spent searching by 70%. Show less • Led cross-functional process improvements across 5+ departments by implementing Agile methodologies that increased on-time project delivery by 20% and enhanced team collaboration, resulting in faster KPI achievement.• Evaluated and quantified the effectiveness of current design processes from numerous workflows and departments against newly created or executed strategies, resulting in a documented reduction of sprint and epic time; insights led to more focused resource allocation.• Executed a project management strategy that focused on optimizing workflows and compliance; achieved reduction in various manual processes, enhancing efficiency and ensuring 100% adherence to internal and government regulations.• Designed and implementation of comprehensive project management tracking structures using Jira and Confluence, enhancing team visibility and productivity across 20+ ongoing projects, leading to faster delivery times and functional tailored reports for ETL. Show less • Collaborated with the Director to design and implement a comprehensive onboarding program that reduced time-to-competence for new hires by 60%. Developed individualized coaching plans for 7+ team members and realized feedback mechanisms, leading to improved performance metrics that included an increase in task efficiency and a notable enhancement in team collaboration dynamics.• Established an integrated dashboard within Salesforce, Excel and Workday, enabling real-time data analysis and reporting; streamlined tracking processes enhanced team productivity and reduced data retrieval times by 70% on average. Appointed to represent department in redesign and sandbox testing of Salesforce Lightening to increase productivity across 100+ team members. • Authored and implemented comprehensive operational policies and procedures, ensuring alignment with industry best practices, which led to a 30% improvement in process adherence among 400+ internal stakeholders within the first year. • Designed and produced comprehensive One Sheets and email campaigns that detailed new health and wellbeing offerings for stakeholders, increased open rates and improved conversion rates. Crafted and delivered over 400+ compelling presentations to client and brokers showcasing health and wellbeing initiatives. • Collaborated with director to design and launch the external Wellness at Work website, providing clients with comprehensive health programming and educational resources; used nationwide by 6,000+ clients and 600+ internal partners. Show less • Initiated a cross-functional review of staffing needs, resulting in the formulation of 2 detailed job descriptions for essential roles and creation of Team Lead role. • Launched a user-friendly dashboard via Salesforce and Excel that consolidated key performance metrics for the team, enhancing visibility into customer touchpoints, project statuses and progress.• Collaborated with cross-functional teams to develop targeted educational presentations on Health Equity, resulting in the distribution of materials to internal and external partners to raise awareness of critical health disparities and product offerings addressing issues. • Collaborated with Sales and Account Management teams to devise data-driven engagement strategies for over 600 employer groups; tailored wellness programs based on unique health plan data, achieving NCQA standards, enhancing client satisfaction and resulting in measurable improvements in employee health outcomes for clients. Show less

  • Business Project Advisor—Solutions & Strategy Enablement

    Mar 2023 - Mar 2024

  • Operating Effectiveness Lead Analyst—Learning Lab

    Sept 2021 - Mar 2023

  • Health Engagement Consultant Team Lead

    Jun 2019 - Sept 2021

  • Health Engagement Consultant

    Feb 2016 - Jun 2019
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  DUBLIN PUBLIC LIBRARY INC

  Aug 2023 - now

  Programming Manager

  • Lead strategic efforts in culturally relevant health programming and community outreach, set programmatic priorities with emphasis on equitable health outcomes for underserved communities. Stay updated on current programming trends, and continuously plan, develop, and implement new library services and activities to improve health education. • Focus on outreach by representing the library at meetings, collaborating with staff and partners to develop and implement programs, and identifying opportunities for new initiatives. Manage and leverage community connections to support library events and solicit donations, enhancing library services and programs in alignment with its mission, with a focus on inclusivity and engagement of under-served communities. • Collaborate with community, schools and home schoolers to develop and offer health literacy centric programming and school visits, implement after-school programs aligned with SMART goals, increasing participation in community health programs by 60% through targeted outreach and culturally aligned initiatives. • Plan, initiate, oversee and teach a diverse range of library programs and activities for all ages; including art classes, cooking and nutrition workshops with a Charlie Cart, clubs, toddler time, and specialty health programming.• Develop and manage budgets, track expenditures, and secure funding for library programs with grants and donations. Oversee research activities, prepare reports and ensure effective grant management and budget monitoring. • Prepare public displays, publications and grant proposals, develop and implement a communication strategy and content calendar to promote library programs and services by leveraging various channels, including websites, social media, newspaper, and physical advertising. Show less

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  Ranger College

  Dec 2024 - now

  Marketing Project Coordinator

  • Lead marketing and outreach efforts for Ranger REACH and Grants Department, creating and managing budget, establishing brand kit and guidelines, as well as strategic communication plans to promote programs and initiatives based on targeted demographics and competitive analysis. • Design and manage content for digital and print media, including social media campaigns, newsletters, radio and audio streaming, and promotional materials. • Develop and execute targeted marketing strategies and events to increase enrolment in newly launched degree program, leveraging digital outreach, community partnerships and engagement activities, local school districts, and on-campus engagement. Show less