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Bill Heller

Bill Heller

Shelver and IT Support

Followers of Bill Heller823 followers
location of Bill HellerGrayslake, Illinois, United States

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  • Timeline

  • About me

    Technical Success Manager - Move forward and don't look back. No drama coordinator, we all have roles, find your slot and forge your path. Deviate - change - adapt! It's ok to Scope Creep, it can always be better.

  • Education

    • SAP Education

      -

      SCM 500 - Procurement ProcessesSCM 520 - PurchasingSCM 605 - SalesSCM 610 - Delivery ProcessSCM 615 - BillingSCM 620 - PricingSCM 650 - Cross-Functional Customizing in SDAC200 - Customization for Financial Accounting

    • Global Knowledge

      -

      Business Analysis Essentials - Global KnowledgeRequirements Development, Documentation and Management - Global Knowledge

    • William Rainy Harper College

      1995 - 1996
      Bowling, Computer Science, and Psychology 4.0

    • MRA

      2015 - 2015
      Certification OSHA

      OSHA General Industry 10 Hour Training

  • Experience

    • Schaumburg Township District Library

      Jan 1993 - Jan 1998
      Shelver and IT Support

      Shelver at the Hanover Park Branch Library, and was promoted to IT Support at the Main Branch in Schaumburg

    • BT&D Audio Visual

      Jan 1994 - Jan 1996
      Graphic Artist

      Created custom posters for Sears using Photoshop and Corel Draw. Also created slideshows in PowerPoint and on Kodak film, which was developed in house.

    • Netdox

      Jan 1996 - Jan 1998
      Lead System HUB Operator

      Monitored and Resolved system issues related to business. Unix, HP Openview, Solaris, and Windows. Team leader for 2nd shift operations.

    • Segasoft

      Jan 1998 - Jan 1999
      Online Gaming Consultant

      Online Video Game Consultant and Technical Support Analyst

    • Rent-A-PC

      Jan 2000 - Jan 2001
      IT Customer Support Representative

      Configured computer and network systems for trade shows and temporary requests. Build, Transportation, and Delivery

    • Takeda Pharmaceuticals

      Jan 2002 - Feb 2011

      Provide technical phone, email and walk up support for over 2500 users. Test, tune, and repair various computers models by performing hard drive and keyboard swaps, memory upgrades, data transfers, and overall maintenance to verify system integrity. Supply system setups and rebuilds by ghosting laptops and manually installing the proper software to attain company consistency. Troubleshoot connectivity issues using analog, LAN, and WAN connections. Configure routers and troubleshoot connectivity issues with ISDN, cable, DSL, wireless, and VPN access. Install various software applications to reach compliance with company standards. Evaluate a variety of printer/scanner issues and aid users in resolving any paper jams, bad connections, and/or incorrect printer settings. Contribute to all company upgrades and conversions by testing and rolling out the latest technology. Show less

      • SAP Analyst - SD

        Aug 2007 - Feb 2011

      • Help Desk Team Lead

        Jan 2006 - Aug 2007

      • IT Help Desk Analyst

        Jan 2002 - Jan 2006

    • BASS

      Jan 2010 - Jan 2014
      IL Fisherman and B.A.S.S. Marshal

      Marshal Experience: 2012Green Bay Challenge - Britt Meyers , J Todd Tucker, Ish MonroeAll-Star Weekend at Lake Shelbyville - Todd Faircloth, Matt Herren2013Mississippi River Rumble in La Crosse, Wi - Randy Howell, Brandon Palaniuk, Shaw GrigsbyMuskegon Lake - Toyota All-Star WeekAaron Martens and Brandon Palaniuk

    • Kubota Engine America

      Oct 2011 - Apr 2022
      IT/SAP Business Support Analyst

      Functional and Technical support and business development analyst for SAP OTC, EWM, PTP, FI, EDI, DATA, and REPORTING areas in ECC and S/4OTC (Order to Cash) Lead for S/4 implementationGather, Define, Document, Configure, Test, and Support SAP and Reporting requirements.Translate SAP system settings for inquiring users and relate them to existing business processesSolution building for a more efficient and productive systemsCoordinator for resources onsite and offshore

    • Wildwood Park District

      Jun 2012 - Jul 2012
      Fishing Instructor

      Taught "Little Lunkers" fishing class for kids aged 4-12

    • Zeko, Inc.

      Jan 2017 - now
      Pro Staff at Zeko Shoes - code "billheller"

      #GoAnywhere http://zekoshoes.com/ Use promo code billheller for 50% off!I fish, boat, and love these lightweight, and drainable shoes! Go buy a pair today!!

    • Trapper Tackle

      Sept 2017 - Oct 2019
      Pro(fessional) Staff Trapper Tackle

      Trapper Tackle's revolutionary fishing hooks have a patented design feature that improves bait retention and significantly increases landing ratios.

    • DUDE Products

      Feb 2018 - now
      AmbASSador

      So proud and honored to be an ambASSador for @DUDEproducts @DUDEwipes this is like a dream pairing! #TakeItToTheHole 100% BIODEGRADABLE - FRAGRANCE FREE - SOOTHING ALOE & VITAMIN E - FLUSH'EM ANYWHERE

    • Nikko Fishing Baits

      Sept 2018 - Jan 2023
      Promotional Staff Team Member

      Show Ambassador with Sales and Marketing SkillsSocial Media Influencer

    • Infosys

      Apr 2022 - now
      Sr SAP Consultant

      TMS Project Manager 06/2023 - CurrentComplete UAT on the new Financial TMS (Accrual) view from deployment to productionFacilitate development of FDS for the BI ReportsAMS Project Manager 04/2022 - 06/2023Project Manager for a SAP Support, Configuration, and Enhancement TeamData GeneratorTeam 1stClient FocusedSLA 100% GoalLeaderMentorFamily

  • Licenses & Certifications

    • OSHA