Michael Ting

Experience

• 

  WSP in Australia & New Zealand

  May 2001 - now

  ♦ Served as a GMDS Engineer for global messaging and directory services to work with a level 4 team♦. Actively coordinate and perform additions and changes to network hardware and operating systems and attached devices including investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software including SANs, Servers (Virtual (VMWare) and Physical – Microsoft, Messaging, and Cisco Telephony♦ Troubleshoot at the physical level of the network by working with network measurement hardware and software; performed physical checking and testing of hardware devices at the logical level working with communication protocols♦. Regularly participating in planning design, technical review and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks----Key Projects----▪ Upgrade storage to Nimble SAN and compute to Cisco UCS (2017)▪ Global Rebrand (2017): rebranded users email, UPN and SIP address the new company standard▪ User migration to common Domain – ANZ and Asia (2016)▪ Migration of mailboxes to MS Exchange Online (2016-17)▪ AU Fuji Xerox Printer Upgrade (2015)• AU Nimble Storage installation (2014) & APAC Lync 2013 (2014) Show less ♦ Maintained the company's IT network, servers and security systems to ensure business continuity and day to day running of the business operations♦ Investigated and diagnosed network problems, collected IT usage stats, made recommendations for improving the company's IT systems and carried out routine configuration and installation of IT solutions♦ Provided desktop support for the whole of the WSP Lincolne Scott Australia as well as supported all third-party applications, including deploying and upgrading software♦ Liaised with vendors/resellers to resolve any application issues and implemented new backup system to replace outdated backup system using VERITAS Show less

  • IT Systems Engineer | Level 4 GMDS Engineer

    Jan 2009 - now

  • IT Administrator

    May 2001 - Dec 2008