Marvin Jung

717 followers

Greater Seattle Area

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Timeline
About me
Senior Product Manager | Payment Systems
Education
- University at Buffalo
  2005 - 2009
  Bachelor's degree Business Administration and Management, General
Experience
- GEICO
  Aug 2011 - now
  Software and Requirements Analyst for Software Development Supervisor of a team of workforce management analysts producing daily and long term staffing models in a call center environment.Maintained and submitted technical improvement requests for call center telecom routing utilizing JIRA. Provided workforce management analytics and guidance for the GEICO MOAT department. Homeowners insurance sales agent and internet representative at GEICO
  - Senior Product Manager
    Sept 2024 - now
  - Product Manager
    Feb 2023 - Sept 2024
  - Product Owner
    Aug 2021 - Feb 2023
  - HOUND Billing Manager
    Feb 2021 - Aug 2021
  - Lead Business Strategy Analyst
    Jul 2018 - Feb 2021
  - Workforce Management Supervisor
    Apr 2016 - Jul 2018
  - Workforce Management Specialist
    Apr 2013 - Apr 2016
  - Sales And Service Specialist
    Aug 2011 - Apr 2013
- First Pass DC
  Aug 2023 - now
  Senior Philanthropy Officer
Licenses & Certifications
- Certified SAFe 5 Product Owner/Product Manager
  Scaled Agile, Inc.
  Dec 2022
  View certificate
- PMI Agile Certified Practitioner (PMI-ACP)®
  Project Management Institute
  Mar 2024
  View certificate
- Designing and Building AI Products and Services
  Massachusetts Institute of Technology
  Jun 2024
- Leading SAFe
  Scaled Agile, Inc.
  Dec 2022
  View certificate
- Certified Scrum Product Owner (CSPO)
  Scrum Alliance
  Dec 2022