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Sandra Shankwitz

IT Staff Analyst

111 followers

Greater Houston

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Timeline
About me
ITIL/Business Analyst/Business Intelligence/Problem Manager
Education
- Lamar University
  1988 - 1991
  Bachelor of Science (B.S.) Computer Science
- University of South Carolina Aiken
  1984 - 1987
  Computer Science
- Pennsylvania State University-Great Valley Graduate Center
  -
  IT Business Analyst Certificate
  Joint Application Development (JAD), Agile Modeling (AM) with Sprint, Business Process Management , Unified Modeling Language (UML), Entity Relationship Diagrams (ERD) using Visio to create Use Cases, Class Diagrams, and Sequence Diagrams, Change Management Process Methodologies for managing requirements, scope creep and conducting Quality Assurance Reviews.
Experience
- DuPont
  May 1991 - Apr 1997
  IT Staff Analyst
- Computer Sciences Corporation
  Apr 1997 - Oct 2008
  Sr. Business Analyst/Systems Analyst
- Farmers Insurance
  Dec 2009 - Feb 2011
  Business Systems Consultant
- CSC
  Feb 2011 - now
  - Retired
    Dec 2014 - now
  - Global Problem Manager
    Apr 2013 - Dec 2014
  - Service Center Problem Management Lead Applications – North America
    May 2012 - Apr 2013
  - Business Process Architect Global Process Innovation and Quality Excellence
    Nov 2011 - May 2012
  - Business Process Analyst Identity and Access Management
    Feb 2011 - Nov 2011
Licenses & Certifications
- ITIL v3 Foundations Certified
  Oct 2011
- IT Business Analyst Certificate
  Penn State Great Valley
  Jun 2009
Volunteer Experience
- President
  Issued by Avon Grove High School Instrumental Music Boosters Organization on Aug 2009
  Associated with Sandra Shankwitz
- Girl Scout Leader
  Issued by Girl Scouts of Black Diamond Council on Aug 1997
  Associated with Sandra Shankwitz

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