Darshan Morlidhar

Experience

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  24/7 Media Inc.

  Jul 2013 - Jan 2014

  Interactive Social Media Advisor
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  Convergys

  Dec 2014 - Dec 2015

  Service Entitlement Specialist

  • Working on Oracle 11i & SAP Applications• Incident & Problem Management• Setting Alerts at the company and Site level as per the request, thus helping the internal team to act according to the Alerts.• Configuring Outlook • Working on Service Contracts & Install Base• Taking Remote access of systems• Setting Notifications about the Disk and Hardware Failure.• Responsible for handling the Incident Ticket/Tasks from the Clients.• Case resolution and RCA for Software Downloads, Contract Mismatch, Data Transfers, Protocol License Keys etc.• Researching and correcting system and process issues impacting Serviceability and Service Entitlement.• Follow-up on case resolution• Make sure all the requests are fulfilled within the SLA • Extend shift or working hours when it is required to meet the requirements or to handle the Tickets in the Queue• Take care of escalations, perform the research and provide accurate solution. Show less

• 

  PTW

  Feb 2019 - Jan 2020

  Test Engineer

  • Involved in understanding the requirements, formulating the Acceptance test criteria, planning for test cycles, regression efforts, impact analysis etc.• Created High Level and Detailed Process work flow documents.• Major role in preparing Test Plan, Test Scenarios and Test cases for different Major and Minor releases.• Responsible for log analysis and reporting of defects in Jira in all Platforms (PC/XB1/PS4) and in iOS and Android, and tracking them till closure.