Sharon N. Daugherty

Experience

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  DeKalb School to Work Initiative

  Jan 2005 - Jan 2008

  Training Facilitator

  - Delivered software and life skills training to at-risk youth and adults in transition, topics included professional communication, stress management, and leadership. - Conducted user training on career and education planning software.- Designed and delivered career development training program for DeKalb County School System - Delivered 10-week intensive life skills courses to middle and high school students - Conducted technical training on career planning software for high school students Show less

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  Recall

  Oct 2007 - Feb 2015

  Learning & Development Consultant | Senior Technical Writer

  - Provided training development and delivery support to the North America IT Operations, Salesforce administration, and IT Development teams. - Conducted needs analysis of customer care to determine performance gaps and training needs- Developed digital and printed training materials for enterprise client dedicated Customer Care team - Created and delivered training on business communications, contract negotiation, and customer service - Co-created first intensive onsite sales onboarding program for team of 150+ sales executives.- Managed LMS for enterprise Learning & Development program - Obtained consistent average ratings of 3.8 of 4.0 for all training delivery student evaluations.- Built and maintained SharePoint site and repository for document archival and version control - Developed Business Process Framework in as-is and future state to identify process improvements- Documented IT Security policies in preparation for regulatory compliance audits- Created testing plans for User Acceptance Testing; documented post-test performance outcomes - Worked closely with key stakeholders to understand business needs and end user skill levels Show less

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  SND Business Communications, LLC

  Feb 2015 - Apr 2024

  CEO & Principal

  Clients include: Dell, Zendesk, Centers for Disease Control & Prevention, Coca-Cola Corporation, Georgia Technology Authority, DeKalb County Georgia GovernmentInstructional Design- Consult clients on training needs- Conduct training content audits and audience analysis to determine training need, style, platform- Storyboard and mock-up training modules- Develop eLearning module content- Develop learning content including user manuals, job aids, knowledge base articles- Conduct User Acceptance Testing on learning modules- Develop quizzes, exams. and user evaluation surveys- Collaborate with communications teams to build learning comms plans- Establish performance metrics for learning programsTechnical Writing & Editing- Build knowledge base: taxonomy, document preparation, upload and review- Establish process of monthly and annual documentation review and update- Interview subject matter experts, document processes and maintain knowledge repository - Develop user guides, standard operating procedures, and product descriptions- Write, edit, and approve knowledge base articles for customer self-service support- Create Chatbot workflows and write microcopy for customer interaction- Track, maintain and report outcome metrics for KM programs- Create and manage a continuous improvement process to plan, check, and update the KM processCorporate Communications- Draft internal communications announcements and updates- Assist senior leadership with crafting original communications- Write internal newsletter and blog articles- Write branded content including blogs and long-form articles for industry publications- Ghost write or edit emails, thought leadership articles and communications for executives Show less

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  The Clorox Company

  Apr 2024 - now

  Manager - Inclusion, Diversity, Equity & Allyship