Kaiser Rajib Sherpa

Experience

• 

  Grameenphone Ltd

  May 2009 - Dec 2010

  Customer Manager

  • Provided top-quality customer service over the phone to ensure positive customer experiences.• Maintained targeted KPIs through inbound and outbound contacts.• Captured customer insights, escalated critical issues/complaints, and provided timely feedback.

• 

  ACI Limited

  Jan 2012 - Oct 2022

  • Led HR for ACI's Motors, Agribusiness & Plastic business, overseeing a team of 7.• Implemented psychometric assessments, designed KPIs, and sourced top-level executives.• Introduced innovative programs like Marketing Innovation Hub and Motors Fighters during COVID-19.• Designed and revamped onboarding processes, SOPs for Covid-19 safety, position-wise grade alignment, TA/DA and motorcycle policy for the divisions. • Led sourcing efforts for over 3000 employees.• Implemented psychometric assessments for key leaders.• Introduced quarterly 360-degree surveys for senior management decision-making.• Designed and implemented KPIs for various functions within the company. • Led HR of ACI's Motors, Agribusiness & Plastic business, overseeing a team of 5.• Received certificate of appreciation for successful participation in strategic workshop.• Assisted in setting KPIs for all business Heads under Agribusiness division. • Led HR of ACI's Motors, Agribusiness and Formulations business overseeing a team of 4. Led recruitment efforts for over 2000 positions in Agribusiness SBU, ensuring top talent acquisition.• Implemented KPIs and career paths for key positions, enhancing performance and growth opportunities.• Redesigned field-force recruitment policy, employee transfer policy, optimizing workforce mobility and efficiency. • Developed HR department KPIs & HR Roadmaps under department Head guidance.• Designed group TA/DA policy to streamline travel expenses.• Assisted in end-to-end HR functions for Finance, Commercial, IT, Legal & Training. • Assisted in end-to-end HR functions for Agriculture, Animal Health, Crop care, FMCG, Finance, Risk Management & Internal Audit, IT, Legal affairs and L&D functions. • Collaborated with department Head to develop probationary employee development format.• Supported Risk Management, Internal Audit, IT, Legal Affairs, and Learning & Development functions.

  • Senior HR Manager

    Mar 2020 - Oct 2022

  • HR Manager

    Jul 2018 - Feb 2020

  • Deputy Manager, HR

    Jul 2017 - Jun 2018

  • Assistant Manager, HR

    Feb 2015 - Jun 2017

  • Senior HR Executive

    Jul 2014 - Jan 2015

  • HR Executive

    Jan 2012 - Jun 2014
• 

  BRAC Bank PLC

  Oct 2022 - now

  HR Business Partner to Corporate & Institutional Banking division. Key achievements:• Driven projects with Deloitte, India on job evaluation and technical competency design.• As a project member, implemented HR policy manual for the first time in BRAC Bank's history.• Designed SMART KPIs for support divisions like general services and technology.• Led project '3ice' & 'Safeguarding' to drive BRAC Bank Values across pan bank.

  • HR Business Partner Corporate & Institutional Banking

    Jun 2024 - now

  • Senior Manager Organizational Development

    Oct 2022 - Jul 2024