Hazem Khater

Experience

• 

  Al Noor Hospitals Group

  Apr 2007 - Jul 2009

  IT Technician "Administrator"

  • Install and configure hardware and software, including desktops, laptops, printers, scanners, operating systems, productivity software, and specialized applications• Configure network settings, such as TCP/IP addresses and DNS settings• Provide technical support for hardware and software issues, including troubleshooting and resolving technical issues• Perform preventative maintenance, including regular system backups and system updates• Manage security by configuring appropriate security settings, monitoring for security breaches, and implementing corrective actions to prevent future incidents• Provide training to end-users on desktop software applications, operating systems, and other technologies• Document processes related to desktop support, such as installation and configuration procedures, troubleshooting workflows, and preventative maintenance tasks• Collaborate with other IT professionals to resolve issues that involve multiple technologies and provide input on desktop technology requirements for new projects• Participate in IT projects related to desktop support, such as hardware and software upgrades, system migrations, and other technology implementations• Communicate project goals and status to stakeholders, such as management, users, and other IT professional. عرض أقل

• 

  Daman - National Health Insurance Company

  Jul 2009 - Jan 2020

  I was responsible for managing the core application middleware systems for health insurance transactions allover UAE health care providers and post office this role responsibility includes:-The design phase: by being involved in designing, developing, testing, and implementing the software and solutions for middle ware applications such as post-office gateway transaction management system, service providers claims and authorizations transactions,- Monitoring and managing the operations for production environment including quality assurance and optimizing performance- Troubleshooting issues and providing technical support.- Managed vendors. - played an active role in designing and implementing DevOps tools, utilizing an agile approach to automate deployment pipelines,- Manage infrastructure, servers and network related issues,- Ensuring that technical operations are aligned with business and SLAs. عرض أقل Initially joined the team as Website Application Level 2 Support:• Managed Linux (application and web) servers, ensuring their smooth operation.• Handled test and production deployments, ensuring successful and efficient releases.• Provided post-deployment technical support, monitoring the environment and services.• Conducted system analysis, identified and resolved bugs, and addressed log errors.• Managed SQL database tasks, ensuring data integrity and performance.• Handled end users' tickets, providing prompt and effective support.Expanded Responsibilities to Include Qatar Website:• Took on additional responsibilities for managing the website operations in Qatar.• Ensured the smooth functioning of the Qatar website, including deployments and support.Took Ownership of Mobile Applications Project:• Led the mobile applications project from scratch, taking responsibility from a technical perspective.• Oversaw the entire project lifecycle, including requirements gathering, design, development, and testing.• Collaborated with cross functional teams to deliver high quality mobile applications.• Ensured adherence to project timelines, quality standards, and user requirements. عرض أقل •Design and implement Microsoft system architecture, including Active Directory, Exchange Server, and SharePoint.•Maintain and update Microsoft systems, including monitoring performance, patching, and creating documentation.• Troubleshoot issues with Active Directory, Exchange Server, and SharePoint using relevant tools and logs.•Provide technical support, collaborate with other IT professionals, and deliver training on Microsoft system technologies.•Develop technical documentation and automation tools, and manage change control processes.• Collaborate with network engineers and application developers to integrate Microsoft systems with network infrastructure and applications.•Plan and execute projects related to Microsoft system implementations, upgrades, and migrations.•Ensure compliance with relevant regulations and standards, and implement security controls to protect data.• Configure and manage virtualization environments, such as VMware or Hyper-V.•Monitor and maintain backup and disaster recovery systems.•Manage network infrastructure, such as routers, switches, and firewalls.•Manage and secure cloud-based systems and services, such as Azure or AWS.•Ensure system and network security, including managing antivirus and firewall software, and monitoring for security breaches.•Troubleshoot hardware issues and coordinate repairs with hardware vendors.•Manage and administer databases, such as SQL Server or Oracle.•Create and manage user accounts and permissions.•Monitor and maintain server logs.•Participate in on-call rotation to provide after-hours support and respond to emergencies. عرض أقل

  • Sineor Application Specialist-Middleware applications

    Jan 2017 - Jan 2020

  • IT Application Specialist -online services\Mobile APPs+Websites

    Feb 2014 - May 2017

  • IT System administrator - Microsoft Technical support

    Jul 2009 - Feb 2014
• 

  Haktecs-هاكتكس

  Dec 2019 - Jul 2024

  Head of Information Technology

  In my role as Head of IT at HAKTEKCS, a startup company specializing in technology consultancy and solutionsbased on alexandria Egypt ,with over 80 employees my responsibilities encompassed :• Leading IT Strategy: Develop and implement a comprehensive IT strategy aligned with business goals, ensuring that technology initiatives are prioritized, executed efficiently, and contribute to the organization's overall success.• Technology Architecture: Develop and maintain a robust technology architecture that supports business processes, leverages the latest tools and technologies, and promotes scalability, security, and reliability.• Team Management: Build and lead a high-performance IT team, ensuring that team members are aligned with the company's vision, goals, and culture. Foster a positive and collaborative work environment that encourages innovation, learning, and growth.• IT Operations: Ensure that IT operations run smoothly and efficiently, overseeing all aspects of technology infrastructure, applications, systems, and support services. Monitor performance, identify areas for improvement, and implement solutions to optimize performance and reduce downtime.• Risk Management: Mitigate IT risks by implementing robust security protocols, monitoring compliance with regulations and policies, and ensuring that data and systems are protected from cyber threats and other potential risks.•Vendor Management: Manage relationships with vendors and third-party providers, ensuring that they meet service-level agreements and deliver quality products and services that meet business needs.•Innovation: Stay abreast of emerging trends and technologies in the IT field, exploring innovative solutions that can help the organization improve its operations, reduce costs, and gain a competitive advantage. عرض أقل

• 

  Freelance

  Jun 2024 - now

  Information Technology Consultant

  1. Technology Strategy Development: Develop and execute a comprehensive technology strategy aligned with the company's overall business objectives and digital transformation initiatives. 2. Innovation Leadership: Drive innovation and continuous improvement in technology solutions, processes, and practices to maintain a competitive edge in the market and meet evolving customer needs. 3. Technical Leadership: Provide technical leadership and guidance to crossfunctional teams, ensuring alignment with industry best practices, standards, and emerging technologies. 4. Product Development: Oversee the end-to-end product development lifecycle, from conceptualization to deployment, ensuring the delivery of highquality, scalable, and innovative digital solutions. 5. Strategic Partnerships: Identify and cultivate strategic partnerships with technology vendors, startups, research institutions, and industry experts to leverage external expertise and stay abreast of emerging trends and technologies. 6. Team Management: Recruit, mentor, and develop a high-performing technology team, fostering a culture of collaboration, innovation, and excellence. 7. Technology Governance: Establish and maintain robust technology governance frameworks, policies, and procedures to ensure compliance, security, and risk management across all technology initiatives. 8. Budget Management: Manage the technology budget effectively, optimizing resource allocation and expenditure to maximize ROI and achieve costefficiency targets. عرض أقل