Nwabunike Ikeliani

Experience

• 

  Digital Bridge Institute

  Jan 2012 - Oct 2012

  Networks Lab Administrator(Intern)

  Center for Information and Communication studies and training.

• 

  Digital Bridge Institute Abuja

  Jan 2012 - Oct 2012

  IT Workstation Engineer
• 

  Phase3 Telecom

  Dec 2013 - now

  • Manage projects for all Transmission infrastructure deployments and rollout, infrastructure Rolloutthat cover all Fiber last miles (Metro and long Distance) deployments and installations in Phase 3Telecom.• Conducting infrastructure surveys for all Fiber and MW Last Miles to be deployed for EnterpriseClients/Mobile Network Operators/Data Network Operators (MNO/DNOs).• Plan transmission designs and specifications of fiber and Microwave last mile projects in Phase 3Telecom.• I engage in coordinating and managing pre-sale project functions ensuring cross-functionalrequirements and specifications are gotten and signed off by relevant technical teams for allinfrastructure rollout or Upgrade projects.• I also coordinate procurement of services and materials required for service delivery of allinfrastructure projects.• Champion e2e project delivery from pre-sale to post-sale solution deployment for all EnterpriseClients in phase 3 telecom, as well as ensuring meticulous documentation of project activities andadequate information flow.• Ensure all vendors engaged to provide services for infrastructure rollout and deployment projectshave contracts and SLA that are in line with the client’s requirements specifications and servicesdelivery expectations, and a responsibility matrix that details what will be done by both parties. Show less • Performing network alarm analysis, correlation and interpretation.• Managing communication with the field support engineers and other third-party vendors on the SLA/KPI fulfillment.• Generation of network availability and performance reports on daily/weekly/monthly basis resulting in increased management visibility of problematic network segments monitored by the NOC and driving strategic service improvement plans.• Ensuring response times are kept, performance parameters are monitored/evaluated, and detected deficiencies are highlighted and properly reported/acted upon resulting in significant increase in client satisfaction and reduction in protracted downtimes.• Client management and reconciliation of service availability reports with clients and third-party vendors.• Authored documentation templates for effective communication flow and implemented policy changes that lead to increased functional reach of the NOC team Show less • 24/7 network monitoring and surveillance via the NMS.• Perform network alarm analysis, correlation and interpretation• Opening of trouble-ticket whenever there is an incident on the network.• Record incident details• Escalation of incident to line manager.• Responsible for the efficient management of customer complaints and escalation as appropriate. • Manage the communication with the field support engineers and other third party on the SLA/KPI fulfillment.• Ensures that response times are kept, that performance parameters are monitored and evaluated and detected deficiencies are highlighted and properly reported and acted upon.• Generate network availability and performance on daily basics.Responsible for customer service relationship and client management. Show less

  • Enterprise Client Project Manager

    Mar 2021 - now

  • Assistant NOC Manager

    Oct 2018 - Mar 2022

  • Senior Network Operations Center Engineer

    Dec 2013 - Oct 2018