Petrina Pottinger

Experience

• 

  Lewisham and Greenwich NHS Trust

  Oct 2006 - Nov 2013

  • Providing on-going first and second-line system support to users within the hospital and community for 24-hour critical clinical web-based systems, liaising with the system suppliers as required• Providing technical support for the Pims and GeneCIS systems in the absence of their System Administrators• Responsible for the development of the final configuration and set up of the systems in accordance with user requirements, following the ITIL framework and to ensure standardisation of operation across the Trust.• Specifying system change requests and manage the implementation of agreed system changes• Providing efficient incident management; update relevant information required for the completion of an incident report and keeping users informed at all stages of the process• Managing jobs/requests on the job tracking applications (TrackiT 10.5)• Providing full, appropriate training for each system and its system's user, including training associated with the introduction of new facilities/system changes.• Completing Data Collection Worksheets (DCWs) for the implementation of the Cerner EPR System• Communicating technical IT issues to non-ICT and ICT Specialists in a clear, concise and understandable manner and be able to understand technical communications from suppliers• Ensuring that back-up and archiving processes are being carried out.• Assisting with planning Teleologic upgrades, developing communication plans and liaising with users• Maintaining all modules of the Teleologic Patient Content Store, including Content Designer, in/ outpatient clinical noting (all specialities), discharge summary application, cancer data recording (for all specialist areas) and the national reporting mechanism• Supervising members of my team when needed• Providing support for Computer on Wheels (COWs) and Wristband printers Show less • Providing 1st and 2nd Line Support to 3200 users within the Hospital and Community• Responsible for receiving and logging all support calls coming into the department, assessing and allocating jobs to the appropriate technician• 1st Line Telephone Support for desktop, printer, NHSmail, Microsoft Office and password re-sets for network,• NHSmail and core corporate clinical systems such as PAS, RiO and Order Comms.• Follow up resolution of support call problems with users, keeping users informed of call progress at all times• Building system users on Trust systems and administrate starters and leavers list, adding and removing users appropriately• Assisting Desktop Technicians when needed• Remotely installing new applications to users' PC's• Providing resolution to 'quick fix' problems• Processing IT orders from placing of order to taking delivery• Supervising new members of staff/Work experience• Vendor management experience; liaising with companies like Dell, HP, Microsoft, etc. Show less • Providing 2nd Line Technical Support to 3200 users• Installing computer equipment; printers, PC's, scanners, etc.• Analysing and interpreting technical situations • Identifying, assessing and resolving a range of problems and highly complicated issues: computer system errors, application problems, user computer problems, network issues and data errors and fix within required IT SLA standards.• Providing advice and guidance to users• Aiding Network support and troubleshooting • Working with Network Team to replace and upgrade Hubs and Switches as necessary and configure equipment as required• Identifying cable and/or active component failure • Supporting out of hours work - on-call and upgrades Show less

  • Web Applications Analyst

    Dec 2011 - Nov 2013

  • IT Service Desk Analyst

    Nov 2008 - Dec 2011

  • Admin Support Team/A&E Receptionist

    Oct 2004 - Jul 2011

  • Desktop Technician

    Feb 2010 - Nov 2010

  • Antenatal Clerk

    Oct 2006 - Oct 2008
• 

  Nuffield Health

  Nov 2013 - Mar 2014

  IT Applications Specialist

  • Providing second and third line system support to users covering 31 Hospital sites for 24-hour critical clinical web-based systems, liaising with the system suppliers as required.• Managing jobs/requests on the job tracking applications (Remedy)• Troubleshooting software and hardware problems on a day-to-day basis providing 1st, 2nd and 3rd line support.• Responsible for the creation of system users on the Hospital Clinical Systems (Pims, PACs, Ocius and Bars) and administrate starters and leavers list• Providing on-call support on a rota basis• Supporting WinPath/BARs when system administrator on annual leave• Running SQL scripts to troubleshoot Pims queries Show less

• 

  Lewisham and Greenwich NHS Trust

  Mar 2014 - Mar 2021

  • Managed the implementation of third party developed IT applications and systems, developing and maintaining relationships between the Trust and suppliers• Responsible for ensuring that systems developed meet defined business requirements• Responsible for the successful delivery of new projects in line with the aims and goals of the LHT IM&T Plan• Managed budgetary aspects of these projects along with Risks and Issues and training needs identification• Set and monitored performance standards of the benefits realisation of the project to ensure that operational and clinical benefits are achieved.• Dealt with complex and contentious reactions to change for the project, using persuasive and re-assurance skills Show less • Providing first and second line support for LGT Trust and 104 GP Practices in Lewisham, Greenwich and Bexley, including user/password maintenance and privacy administration• Monitoring the system for user or system errors and problems • Documenting support and maintenance procedures• Managing change control related to Connect Care system maintenance, including liaison with other system managers to ensure advance notification of portal-impacting changes• Managing system upgrades• Designing and executing of a suite of effective and reusable test scripts for the Connect Care programme• Providing support as a Privacy Administrator for Connect Care• Leading on end-user training activities• Supporting, coaching and supervising the Connect Care Project Management Officer (PMO) and Connect Care System Administrator• Involved in testing key source systems (Rio, Pims, iLab, Cerner, AGFA) against the Connect Care Portal• Involved in designing the Connect Care eLearning training module• Supporting out of hours work - on-call• Involved in all stages of the project from the procurement to the implementation of the Connect Care system• Building strong working relationships with internal and external stakeholders• Reviewing risk and issues log; investigating and resolving when necessary Show less

  • IT Project Manager

    Jun 2017 - Mar 2021

  • IT System Manager

    Mar 2014 - May 2017
• 

  Oracle

  Mar 2021 - now

  Senior Project Manager / Engagement Owner

  - Led the planning, execution, and delivery of concurrent projects, ensuring adherence to project scope, timeline, and budget constraints.- Developed and maintained project plans, schedules, and budgets, tracking progress and mitigating risks to ensure successful project outcomes.- Facilitated cross-functional collaboration, fostering effective communication and alignment among project teams, stakeholders, and leadership.- Conducted regular project status meetings, provided updates to stakeholders, and resolved issues or conflicts to ensure project milestones were achieved.- Managed project resources, including personnel, equipment, and materials, to maximise efficiency and minimise project costs.Identified opportunities for process improvements and implemented changes to enhance project delivery and streamline operations. Show less