Edvardas Cvychas

Experience

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  McDonald's

  Aug 1998 - Sept 1999

  Crew Member

  Worked in a fast moving, high energy environment with a genuine smile and positive attitude plus an ability to connect with customers and made them feel valued.

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  SOLELUNA Cafe / Italian Night Bar

  Apr 2004 - Aug 2005

  Shift manager / waiter

  Greeted guests, took orders. Managed staff rota and hired waiters. Dealt and negotiated with bar and kitchen suppliers. Took orders and menu preferences for different occasions like weddings, anniversaries etc.

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  SEB bankas

  Jul 2005 - Aug 2008

  Administrative Assistant

  Assistant, Export / Import Collections / Contacted banking partners via SWIFT and email.

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  Skandinaviska Enskilda Banken

  Aug 2008 - Apr 2011

  Administrator

  Provided business clients with copies of transactions, handled incorrect deposits, traced payments. Handled clients inquiries regarding closing accounts, notification of change, and tax authority related things.

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  Western Union

  May 2011 - Jun 2016

  Banking Payments Investigator

  Managed and responded to a large volume of payment investigations, such as payment cancellations, on holds, traces, amendments, recalls and returns, ensuring prompt and successful case resolution and meeting SLA levels.Kept internal and external business partners informed on the progress of their cases/inquiries. Actively identified, escalated and reduced recurring client inquiries, provided conclusions and recommendations regarding root cause of repeated issues.Business trip to the U.K. London office for 3 months. Show less

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  Western Union Business Solutions

  Jun 2016 - Jun 2017

  Specialist, Accounts Payable

  Was responsible for processing and validating daily outbound payments, ensured that payments were verified within Service Level Agreements, that they met currency cut off and ensured that payments were released in accordance with local routing requirements. Reviewed data received from internal / external parties, compiled beneficiary templates. Used banking directories to obtain necessary routing instructions for Straight Through Processing (STP).

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  Marshall Motor Group

  Jun 2017 - Jul 2017

  Accounts Clerk (Purchase Ledger) - Peterborough Peugeot

  Reviewed invoices and payment requests electronically.Registered each invoice on MMG Kerridge (PL) financial system to the correct supplier record.Ensured that the information relating to each supplier record held on the database was correct and requested any amendments as necessary.Checked that each invoice is valid and include the statutory information.Where invoices are authorized and coded, ensuring this is in accordance with the 'delegated powers to office' of each client.

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  Serco - a world of experience

  Jul 2017 - Sept 2017

  First Point Contact Officer

  Worked for Peterborough City Council in partnership with Serco.Was dealing with all service e-mail inboxes, processed incoming e-mails where possible or distributed them onto relevant officers by importing / indexing them into the system within set timescales.Indexed batches of electronic documents into the appropriate filing system, ensured allocation to the correct document type and the correct work tray.Processed and completed all specified types of incoming work and accurately updated the relevant computer systems within set timescales.Highlighted to the First Point of Contact Team Leader any issues or problems with the receipt of work or work flow and proactively identified where process improvements can be made. Show less

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  Diligenta - a subsidiary of Tata Consultancy Services

  Sept 2017 - Jul 2019

  Call Center Representative

  • Worked as part of a team of Contact Centre Operators responsible for handling inbound customer calls.• Processed customer service requests.• Provided efficient and good quality customer service.

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  Garzin

  Mar 2018 - Jun 2022

  Business Acquisition Manager

  New Business Acquisition, Tendering and Lead Generation. I help our clients narrow down their prospects and identify the best fits. Most businesses look attractive from the outside, but there are always concerns and risks. I’ll help you look under the surface, evaluate synergies, assess staff and identify any problems. I can help you view your targets from every angle.

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  Travelex

  Jul 2019 - Jun 2020

  Customer Service Specialist - Payments

  • Managing inbound calls with excellent service and resolve the query in a timely manner.• Supporting with customer queries regarding the status of their money transfer.• Conduit between the customer and Travelex internal payment operations/investigations, ensuring you provide the customer with excellent service during query resolution.• Providing excellent relationship management.• Supporting payment / customer query investigations and resolution.• Supporting with customer/client queries via email.• Ensuring GDPR and financial regulation standards are adhered to.• Identifying customers’ needs, clarify information and handle inquiries effectively.• Providing great customer service to individuals with a calm and professional manner.• Delivering on targets such as; compliance, customer satisfaction and call handling times. Show less

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  CDW

  Jan 2021 - Jun 2024

  1st Line Support of Software / Hardware related incidents.• Accurately log incidents and ensure all relevant data is captured.• Direct first hand ticket ownership.• Regularly update incidents logged on the ITSM and manage the ticket assigned to your group.• Maintain a high level of First Contacts Fixes.• Proactively keep customers informed on an incident / request status and progress.• Escalate incidents to the relevant resolver group where first time fix is not possible.• Adapting and keeping up to date with current standard procedures.• Proactively maintain and develop technical knowledge.• Escalate potential service / problem issues initially with the relevant management / departments.• Act as a role model for new members of the team and assist with training where required. Show less Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.• 1st Line Support of Retail and Hardware related incidents.• Accurately logging incidents and ensuring all relevant data is captured whilst logging the incident.• Regularly updating incidents logged on the Incident Management system and providing end users with a technical solution within Service Level Agreements.• Proactively keeping Customers informed on incident or request status and progress.• Escalating incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group.• Monitoring, progress, and resolving incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.• Resolving >60% of incidents logged as a First Time Fix Show less

  • Information Technology Support Analyst

    Aug 2021 - Jun 2024

  • Information Technology Support Analyst

    Jan 2021 - Aug 2021
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  William H. Brown Limited

  Apr 2022 - now

  Real Estate Agent

  • Accompany the client around the property in line with Company guidelines • Promote the benefits of the property • Feedback to sales staff comments from potential purchasers • Assist with Advert writing for properties • Provide support for Administration and Sales teams where required

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  CDW UK

  Jun 2024 - now

  Event Management Analyst

  • Escalating potential service issues with Team Leader/Event Management Delivery Manager/Service • • Delivery Manager as required.• Escalation of potential problem issues with Major Incident management.Alarm Ticket Incident Management to closure.• Development of own knowledge of current technology environments and impact of infrastructure alarms to customer and user working environment.