Sorin Cuc

Experience

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  S.C. Diamond Precicut S.R.L.

  May 2011 - Aug 2012

  Assistant Manager

  Develop a strong relationship with existing clients.Attract new clients to enrich the company's portfolio.Represent Diamond Precicut at international foam industry fairs and act as the company's main point of contact.Client-facing position (end-to-end order management - supervise the process from order to delivery on time and according to the company’s standards).Basic accounting and the management of the Romania factory (production of band knife blades).

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  Survey Sampling International

  Sept 2012 - Apr 2018

  Ensure clear communication among all groups involved in the successful delivery of projects. This includes day-to-day communication with clients; coordination with other client services groups, vendors, and partners; and communicating project milestones to internal and external stakeholders.Set up and implement strategy for successful completion of new and ongoing projects to be delivered on time, on budget, and on scope. This includes project delivery timelines; effective sample plans; identifying project risks and developing risk mitigation plans; managing changes in project scope and providing alternate solutions.Manage all post-delivery project needs including confirming project closure with key stakeholders; preparing invoices; debriefs, creating rebound opportunities; and assuring client satisfaction.Expand and leverage client relationships through understanding of client objectives; consultation during Sale's Process; participation in Sale's calls and meetings; participation in client meetings; understanding pipeline of existing opportunities and effective investigating and up-selling.Train and mentor new employees. Show less

  • Senior Project Manager

    Jun 2015 - Apr 2018

  • Project Manager

    Sept 2012 - Jun 2015
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  Instapage

  Apr 2018 - Jun 2019

  Customer Success Manager

  Primary point of contact for the company's customers (connect customers with specific teams to address specific requests).Work with customers directly to manage client relationships, opportunities, or issues (build close long-term relationships).Strong skills in verbal and written business English.Maintain customer health and introduce new, valuable features as they become relevant on the customer journey (nurture ongoing customer relationships, networking, and implementing solutions).Respond to customer inquiries, manage customer accounts, and resolve issues via incident tickets. Show less

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  Dynata

  Jul 2019 - Sept 2023

  Manage a client-facing team located in Timisoara, Romania and Cebu, Philippines serving UK customers. Manage workload reports, time sheets, and KPI reports to ensure a balanced team workload. Manage training, mentorship, and coaching processes and sessions for the team members. Participate in the recruitment process and selection of new team members. Participate in contract negotiation and contract presentation.Actively contribute to drafting various POC/MVP in a SasS-based digital-first and user-centric environment.Familiar with various PMIS such as Jira and Asana + various ticketing systems (proprietary).Run projects with the highest level of complexity for key clients. First point of escalation for both internal and external stakeholders regarding the team activities and projects. As internal first escalation point: troubleshooting and solving issues related to the projects’ setup and delivery by applying critical thinking; solution-oriented and good collaboration with internal teams, third parties, and clients. Support each member of the team to set and reach annual goals; sharing regular feedback with team members, helping them learn and grow within the team and develop their career within the company. Show less Ensure clear communication among all groups involved in the successful delivery of projects. This includes day-to-day communication with clients; coordination with other client services groups, vendors, and partners; communicating project milestones to internal and external stakeholders, and more.Set up and implement strategy for successful completion of new and ongoing projects to be delivered on time, on budget, and on scope. This includes project delivery timelines; effective sample plans; identifying project risks and developing risk mitigation plans; managing changes in project scope and providing alternate solutions.Define and set up project management methodologies - Waterfall/Agile.Knowledge in projects with hyper scaler.Basic networking understanding. Manage all post-delivery project needs including confirming project closure with key stakeholders; preparing invoices; debriefs and creating rebound opportunities; and assuring client satisfaction.Expand and leverage client relationships through understanding of client objectives; consultation during Sale's Process; participation in Sale's calls and meetings; participation in client meetings; understanding pipeline of existing opportunities and effective investigating and up-selling.Train and mentor new employees. Show less

  • Service Delivery Manager

    Jul 2022 - Sept 2023

  • Senior Project Manager

    Jul 2019 - Sept 2023
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  M3 Global Research

  Sept 2023 - Mar 2024

  Senior Project Manager

  Manage projects throughout the entire project lifecycle, ensuring client satisfaction and project financial goals are met (decision-making).Maintain ownership of all aspects of the project (project specifications review, project setup, resource planning, fieldwork, and timelines planning).Coordination of project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.Presales experience - confident with client presentations and workshops.Experience in setting up SOW.Participating in drafting and presenting RFI and RFP.Programming, translations, overlays, and testing, ensuring quality standards and timelines are met.Project launch execution and analysis (detailed feedback to clients with a solution-focused approach).Fieldwork management (deliver timely and high-quality client updates).Proactively manage and monitor project recruitment to ensure smooth and timely delivery (maximise internal sample, custom recruitment, and partner onboarding, control project budget and achieve project financial goals).Provide the agreed deliverables within expected timelines and quality standards.Meet billing deadlines and goals.Ensure high adherence to internal processes, operating procedures, and verify that all practices and systems follow the ISO Accreditation.Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, risk management, and issue resolution. Show less

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  Dynata

  Jul 2024 - now

  Client Relationship Manager

  • Handling the day-to-day running of multi-million pound accounts. Dealing with resource management, helping on escalations and prioritisation. Addressing client feedback with individuals where needed, and ensuring issues are resolved without follow-up.• Managing multiple line reports, providing support, resources and training on project management. Dealing with internal conversations, handling their issues, and acting as their conduit to upper management conversations. • Running high end, complex projects from kick off, to data delivery. handling internal resource management, aligning expectations between client and project, handling timelines of projects throughout their life-cycle, and dealing with client queries and concerns.• Introduced multiple progressive processes and initiatives, including a more streamlined capacity review process for project management, setting up a project review process for internal departments to improve delivery, and setting up escalation points to help with project support. Show less