Jon Reed

Jon Reed

Technical Support Engineer

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location of Jon ReedSalt Lake City, Utah, United States

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  • Timeline

  • About me

    Helpdesk Agent at Verismic Software

  • Education

    • Salt Lake Community College

      2011 - 2011
      Computer Science
  • Experience

    • Unisys

      Mar 2011 - Jan 2013
      Technical Support Engineer

      Handled technical troubleshooting within an enterprise environment, specializing in messaging and communications via Microsoft Exchange and Microsoft Lync. Provided technical support for a variety of Microsoft internal business applications. Provided technical support for Windows based operating systems in addition to the Windows Phone 7.

    • CSS Corp

      Jan 2013 - Sept 2015
      Technical Architect

      Performing technical troubleshooting and monitoring of AT&T’s web servers. Engaging with team to plan duties and projects including entire creation of a new file sharing server with redundancies after massive data loss, a redesign of current tools and servers and updates to procedure documentation. Assisting software development team in identifying issues with AT&T websites.

    • Verismic Software

      Sept 2015 - now
      Helpdesk Agent
  • Licenses & Certifications