Deep Enrich
Jon Reed
Technical Support Engineer
23 followers
Salt Lake City, Utah, United States
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About me
Helpdesk Agent at Verismic Software
Education
Salt Lake Community College
2011 - 2011Computer Science
Experience
Unisys
Mar 2011 - Jan 2013Technical Support EngineerHandled technical troubleshooting within an enterprise environment, specializing in messaging and communications via Microsoft Exchange and Microsoft Lync. Provided technical support for a variety of Microsoft internal business applications. Provided technical support for Windows based operating systems in addition to the Windows Phone 7.
CSS Corp
Jan 2013 - Sept 2015Technical ArchitectPerforming technical troubleshooting and monitoring of AT&T’s web servers. Engaging with team to plan duties and projects including entire creation of a new file sharing server with redundancies after massive data loss, a redesign of current tools and servers and updates to procedure documentation. Assisting software development team in identifying issues with AT&T websites.
Verismic Software
Sept 2015 - nowHelpdesk Agent
Licenses & Certifications
Certified Linux Administrator
NovellAug 2013- View certificate
MCPS: Microsoft Certified Professional
MicrosoftApr 2012
- View certificate
Linux+
CompTIAAug 2013 - View certificate
MCTS: Windows 7, Configuration
MicrosoftNov 2011 - View certificate
LPIC-1
Linux Professional InstituteAug 2013 - View certificate
Network+
CompTIAMay 2011 - View certificate
A+
CompTIAFeb 2011
Languages
- enEnglish
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