Sahil Zargar

Experience

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  Magnum Nexus Pvt. Ltd

  Jun 2008 - Jul 2009

  Software Engineer
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  Cognizant Technology Solutions

  Aug 2009 - Apr 2012

  Software Business Analyst

  Understanding Business Requirements and estimating efforts in integrating new functionalities in the existing applications and creating requirement documents for new applicationsPerforming elicitation of Business Requirements with ClientBusiness Process Reengineering for existing bottlenecks in Order Processing SystemPrepared Business Process Flows and Data Flow documents Designed and imparted training sessions 5Hrs x 5Days x 3Weeks to create Retailer’s Product DevelopersPerformance tuning for Order Processing of Different Types of OrdersTook compete ownership of the Business KPI reports across modules built using SSIS,SSRS technologiesActing SPOC for communication between Client Product Design team and other third party vendorsActed as SPOC for the GLS Support team to Resolve Production Issues, handling client grievances relating to product functionality and deliverabilityInvolved actively in the Product Rollout Releases and provided support for initial Client side testingMaintained the traceability matrix for the project deliverables of QA and Order Processing modulesDeveloped Root Cause Analysis Matrix for GLS SupportDeveloped Rollout Validator Matrix to check the Pre – Rollout system status increasing efficiency by 10% Show less

• 

  Accenture

  Apr 2012 - Apr 2014

  Senior Business Analyst - Business Process Integration

  Project: CFFP(Customer Focused Fulfillment Program) – Retail Banking Business (RBS - Citizens Merger) Performed a Lead Analyst role for CFFP Project – Business Acquisition Platform Transformation (Merger) Lead cross functional business teams to identify opportunities for improvement, gather data, analyze and develop improvements and innovations, using statistical analysis. Administered ROI projections & project road map creation using ADM Estimator (Accenture Delivery Model) Lead the design and Implementation of ETL process to extract business critical data insights using SSIS (Microsoft BI Suite) to merge data views from multiple surround systems/channels Developed and projected Operational Efficiency Reports using SSRS (Microsoft BI Suite) Conducted review & re-design of SLA Definitions – process governance Achieved process efficiencies by reducing the overall process average TAT by 42% Enhanced average process accuracy by 36% against baseline by resolving process bottlenecks & improved data flow Show less

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  RAKBANK

  May 2014 - Mar 2021

  • Drive transformation, usage and adoption of RAKBANK’s Digital Channels including Digital Banking, ATM and IVR. • Manage, measure and continually improve digital experiences on RABANK digital channels• Collaborate with business units, IT and vendors to scope, design, develop and deploy strategic initiatives• Increase usage of RAKBANK digital channels within targeted user segments• Communication of customer success metrics to senior management• Managed delivery of many award winning digital experiences including:- RAKmoney Transfer; an instant remittance service on Digital banking which increased remittance volume of RAKBANK significantly.- Branch Digitization program to migrate “low value/high frequency transactions” to digital channels that resulted in 56% increase in new user registrations from Branches.- Mobile Cash - Card less cash withdrawal service that combines ATMs and mobile banking to deliver unmatched convenience- Digital on-boarding - designed, prototyped and implemented a digital on-boarding tool on tablet PCs that has reduced errors and improved throughput of the Direct Sales team- RAKfoodie app – Deal aggregator app for RAKBANK credit and debit card users developed in 30 days using Agile methodology- RAK Barca app – Companion app for FCB prepaid card customers that provides curated content, P2P payments, card control feature- Chatbot capability for digital platforms, reducing call center volumes by 21%- Skiply, secured payment platform for schools in UAE- RAKBANK Emirates Skywards Co-branded credit cards Show less Job Responsibilities: Managed cross-functional teams of Products, Operations, Credit & IT to develop new/optimize processes, applications & implement automation of manual activities for the Retail Banking Division Researched and documented existing business process to analyze and identify process bottlenecks / wastes Demonstrated skills in interviewing cross functional stakeholders to gather and refine business requirements via focus group sessions and feedback sessions with respective process owners/operators Perform data analysis to quantify the process findings and analyze impact of process overheads/ wastes Authored detailed project/deployment plans to map the “as-is” state transition to “to-be” process model Developed and presented the high level BPR report for management review and sign off Created Requirements packages including documents like Solution vision document, Functional requirement specification document, scope analysis document & change management documents Conducted individualized user testing for each department affected by migration/ automation of processes Developed user documentation as well as scripts for functional usability testing and system training Show less

  • Manager - Digital Products & Channels

    Mar 2016 - Mar 2021

  • Business Process Reenginnering Officer

    May 2014 - Mar 2016
• 

  IQVIA

  Apr 2021 - now

  Program Manager, Business Transformation & Org Effectiveness - AMESA

  • Change Management expertise with a focus on adoption and roll out of large IT transformation program.• Roll out and deployment of Lean Six Sigma management techniques and process improvement initiatives across different LOB’s• Business transformation lead focused on improving internal processes, creating dashboards and KPIs• Operational Effectiveness in-charge - implementation of best practices, dashboards and reporting• Collaborate with the CIO office, lead the regional automation mandate in product vision, direction, design, development, and commercial success.• Annualized Business Case savings of multi-million dollarsKey Operational Excellence pillars managed within program:Process Excellence - Lean Six Sigma Projects, Lean Sustainability, Consolidation of Support functions- COE Formalization & GovernanceOpex Governance - Project Profitability, Sales and Pipeline effectiveness, Resource Utilization and Productivity, Non Cash Costs & Expense reviewAutomation - Enterprise Automation (SAP, Salesforce), RPA, Process workflow – MS365, Service Management – FreshdeskRevenue Assurance - Value Based Pricing – Client Account Segmentation, Regional Discount threshold control, Cost OptimizationResource Management – Resource Demand-Supply Management, Offshoring- Near shoring, Pyramid Optimization, Hiring Control Show less