Cameron Busby

Experience

• 

  Lone Star College

  May 2006 - Sept 2007

  PC Technician I

  * Install, configure, test, maintain and troubleshoot Level I end user workstation hardware* Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems* Help develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment* Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance* Document instances of hardware failure, repair, installation, and removal* Construct, install, and test customized configurations based on various platforms and operating systems Show less

• 

  Raising Cane's Chicken Fingers

  Jan 2010 - Jul 2015

  District Manager

  Exclusive oversight and ownership of restaurant operations and profitability/loss. Among highest rated customer satisfaction in the company Maintained technical equipment in-house, as a Support resource, including work on printers, scanners, workstations, anti-virus, data backup and software upgrades

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  Zoes Kitchen

  Jul 2015 - Jun 2018

  General Manager

  NPS and Customer Satisfaction Rankings Among Highest in the Region of Houston

• 

  Braintek

  Mar 2018 - Jun 2018

  Bench Technician
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  HCSS

  Jun 2018 - now

  Ensure maximum Customer Satisfaction through optimization of Support processes and delivery excellence. Utilize data and analytical tools to maximize Support impact and minimize customer effort. Drive continual improvement and innovation of Support processes. Use annual performance reviews and other feedback tools to help employees reach their full potential.Establish and maintain an effective and efficient structure to support our current needs and future growth. Provide candid input on competency, skill, and responsibility assessments for all employees. Set annual and quarterly objectives and goals that support and drive the company vision.Utilize service management systems for case management by setting high standards for case workflow and knowledge documentation. Develop technical skills of self and employees to meet the evolving needs of the business. Show less

  • Technical Support Manager

    Feb 2022 - now

  • Technical Support Supervisor

    Nov 2019 - Feb 2022

  • Technical Support Team Lead

    Mar 2019 - Nov 2019

  • Technical Support Analyst

    Jun 2018 - Mar 2019