Manivannan Rajendran

Experience

• 

  Hotel City Tower, Coimbatore

  Mar 2005 - Apr 2006

  Guest Service Associate
• 

  Le Royal Meridien

  Dec 2009 - Dec 2010

  Front Desk Associate
• 

  Le Méridien Hotels & Resorts

  Dec 2010 - Dec 2011

  Front Office Assistant
• 

  Ibis Novotel Bengaluru Techpark

  Dec 2011 - Jul 2013

  • Team Leader

    Jan 2013 - Jul 2013

  • Front Office Assocate

    Dec 2011 - Jan 2013
• 

  Millennium Hotels and Resorts

  Jul 2013 - Jan 2017

  • Developed and implemented strategies for Front office, Bell desk and Parking.• Developed and implemented process and procedures for assigned departments which support achievement of service and financial goals.• Analysed business forecast and schedules accordingly.• Planned and Coordinate hotel activities by working closing with sales, catering, Housekeeping and other departments.• Create and produce reports as required.• Coordinate schedules, payroll and expense to meet or fall below the budget.• Relive Front office department team members for the Break / Lunches and the week off days during the shortage of manpower.• Conduct regular monthly meetings with members of the Front office and communication team to address current initiatives, projects and long term goals.• Recruit Hire, Train and Retain associates for all supervised departments.• Prepare monthly training plans for the skills development and cross training with other departments.• Perform associates evaluations, provide coaching and development. • Monitor guest satisfaction process through Market metrix, Trip advisor, Booking.com and respond to the guest Concerns. Show less ● Analysed credit limit reports on daily basis and ensured timely payments for all the guest.● Ensure that company policies and audit procedures were strictly adhered to.● Suggested and implemented ideas and standards which ensured a more personal welcome for all Millennium hotel guest and used their names to report complaints, comments and compliments.● Ensure all night audit procedures were completed to the required standard. Carried out night audit function and assisted where necessary.● Motivated, trained, educated, appraised and developed all FO staffs.● Liaised with other departments in the hotel with regards to the customer and staff requirements.● Assist with the health and safety and fire prevention at the venue and monitor all fire alarm systems including assisting in emergency and evacuation procedures Show less

  • Assistant Front Office Manager

    Oct 2014 - Jan 2017

  • Night Manager

    Oct 2013 - Oct 2014

  • Front Office Supervisor

    Jul 2013 - Sept 2013
• 

  Accor

  Feb 2017 - Mar 2023

  • Front Office Manager

    Mar 2018 - Mar 2023

  • Assistant Front Office Manager

    Feb 2017 - Mar 2023
• 

  Fortune Park Hotels Ltd

  Mar 2023 - now

  Operations Manager