Tuoyan Meng

Experience

• 

  YUANFAN INTERNATIONAL GROUP

  May 2015 - Mar 2020

  Manager Assistant
• 

  Hertz

  Nov 2016 - Oct 2020

  As the manager of a team of six people, responsibilities include setting weekly and monthly work plans and goals, ensuring the smooth operation of the store, and overseeing employee performance assessment, training, cost control, and service quality improvement.Employee Training: Based on the company's service processes and the actual situation of the store, employee service procedures are enhanced. Through company training programs and seminars, customer service skills are taught to maintain a customer satisfaction rate of over 95% for each employee and a store rating of 4.5 out of 5. Assessment targets are set according to the characteristics of each position. Regular inspections of the store are conducted to identify any safety hazards, with the aim of achieving zero safety incidents during employment.Market Development: Surveys and visits are conducted to car repair shops, maintenance shops, dealerships, and insurance companies around the store. Demand for rental vehicles is evaluated based on the sales situation of each shop. Rental prices, additional services such as car delivery and pick-up for customers, and employee rental car discounts are negotiated. As a result, outsourcing contracts for company fleet services were secured from 22 companies, and a 300% increase in revenue was achieved during the tenure.Cost Control: Through employee training in vehicle inspection services and process improvement, annual maintenance costs of vehicles were successfully reduced by 50% within four years. Measures such as offering coupons, holiday promotions, bundled sales, and customer referral incentives were implemented to increase the 2C business vehicle rental rate by 36% and reduce vehicle idle costs. Show less

  • Manager Associate

    Aug 2018 - Oct 2020

  • Manager trainee

    Jul 2017 - Aug 2018

  • Service Associate

    Nov 2016 - Jun 2017
• 

  Oleelan Garment Co., Ltd.

  Oct 2020 - now

  Manufacturer

  We are a professional clothing manufacturing company specializing in the production and supply of winter coats and down jackets. Our company's focus is to be your reliable partner in the winter clothing industry.As a leading player in the market, we have extensive experience in providing high-quality, fashionable, and durable winter outerwear to our clients. We pride ourselves on meticulously designing and manufacturing products of exceptional quality, paying meticulous attention to details, and utilizing the finest materials and advanced manufacturing techniques. This ensures that each product meets the highest standards and surpasses customer expectations.Customized Design: We offer personalized designs for winter coats and down jackets, helping you showcase a unique brand image and style.Quality Assurance: Our stringent quality control measures ensure that each item we produce exhibits excellent craftsmanship and durability, providing your customers with an outstanding product experience.Reliable Supply Chain: With a well-established and reliable supply chain system, we guarantee timely delivery of your orders, enabling seamless operations for your business.Our company has earned a stellar reputation in the industry and maintains long-term partnerships with numerous renowned brands. Show less