Ramsey Dsouza

Experience

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  Fire & Ice Recreations Pvt. Ltd

  Apr 2002 - Oct 2003

  Senior Marketing Executive

  • Overseen operations to have a smooth transitioning of client expectations • Quality control for all products, Assisted operations & finance department as and when required• Provided commercial support to the sales team, and co-ordinated with various agencies (including advertising agencies) engaged with the company• Reported to the Managing Director for all job functions• Conducted presentations for our events at seminars as and when required by potential clientsKey achievements:-  Increased sales from 10 Lakhs to 70 Lakhs in the fiscal year 2002-03 Doubled sales per representative from 25 Thousand to 50 Thousand rupees per day Suggested new events that increased earnings by 45% in fiscal year 2002-03 Promoted as a senior marketing executive Show less

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  Zenta Technologies

  Nov 2003 - Jul 2004

  Customer Relationship Associate

  • Sales & Generating leads• Achieving daily / weekly & monthly Targets• Interacted with potential customers and promoted membership programsKey achievements:- Awarded “Best Tele-marketer” in the process for consecutively four months in a row Awarded as the “Best Mentor” through a Survey process called “Choice of CRA’s” My Presentations like “Sales key to success” & “Sales call flow” were included in the training manual Awarded “Zenta star of the month” for the month of March & June 2004 Show less

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  Sutherland Global Services

  Aug 2004 - Feb 2009

  Functional Specialist Training

  • Conducting interviews, Training voice & accent, soft skills and behavioral training for new hires • Facilitating calibration with the all the support functions of the organization like the quality, soft skills training team, team leaders and other support representatives • Training Need Analysis (TNA) of the process on a weekly basis• Designing & developing content, training materials and handbooks to facilitate efficient training in new hire and on-job training• Conducted remedial training to improve language and communication skills for shop floor agentsKey achievements:- Promoted 5 times in my tenure from a Help Desk Engineer to a Functional Specialist – Training (Help Desk Engineer – Communication coach - Trainer – Sr. Trainer – Functional Specialist) Awarded as the “Best communication trainer” for consecutive two quarters for the FY 07 – 08 Awarded as the “Best team lead” for FY 07 – 08 Q4  Recognized as a “Customer Experience Champion” for extensively driving campaigns to improve customer experience throughout the site via poster campaigns, customer clinic and providing remedial training for agents with low customer satisfaction scores Awarded as the “Best communication trainer” for the FY 06 – 07 Q4 Awarded “Certificate of Recognition” for excellent performance in the month of January, February & March by the program manager of the process Awarded “Certificate of Excellence” for outstanding technical support and customer satisfaction Awarded “Certificate of Award – Exceptional Performance” Show less

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  Hutchison Global Services Ltd

  Mar 2009 - Apr 2013

  Senior Trainer

  • Training new hires, existing staff & supervisors on various training programs like Organizational culture, Service Mindset, Communication, Language and Soft skills• Training need analyzed based on performance appraisals, designed & developed content for different skill sets in the organization• Conducting workshops for Front line advisors, team leaders and other support staffs on Managing Difficult Situations, Negotiation, Objection & Complaint Handling and Building brand loyalty with remarkable improvements in the system• Achieve targets on the key performance indicators set for the team in OJT by analyzing performance periodically and thereby giving clear direction of the road ahead• Evaluating impact of the training program and designing sustenance plan to achieve desired results• Liaised and work with external providers to partner with us in addressing the needs of the organizationKey achievements:- Awarded as the “Cultural Hero” for being a role model in the team for the period Q4 2009 Awarded with a certificate for “Outstanding contribution to Training” for the period May to Aug2010 Received “Customer Experience Award” for the period Sept. to Dec 2010 Show less

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  Solomon Management Consultants

  Jun 2013 - Oct 2014

  Senior Training Consultant

  • Enabling individuals and organizations to reach their maximum potential through consultation, training and recruitment solutions • Building long term relationships with clients by partnering with every aspect of their business to provide continuous training and HR support • Consulting solutions in areas of organizational design, Job analysis, evaluations, ranking & grading, manpower planning, succession planning, training need analysis, employee surveys, HR policy and procedural manuals • Training in areas of management & leadership, HR management & development, Customer service, Sales & marketing, Administration skills, Quality management skills and Personal development Show less

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  Metanoia Consultants

  Jan 2015 - Oct 2015

  Senior Training Consultant

  • Creating and negotiating suitable short term/ long term contracts with clients in line with company policy.• Prioritize work load and self manage to ensure working on productive activities to achieve maximum revenue at all times.• Design, develop and manage roll-out of programs and curriculum as well as other performance support solutions based on business/stakeholder requirements.• Identify various organizational effectiveness opportunities and provide options for addressing each within different industries.• Maintain records, evaluate and analyze the effectiveness of training programs and provide reports to the team, business partners and management.• Assess how development methods will cater to individual learning styles; determine and recommend appropriate blended solutions where appropriate.• Manage the whole sales cycle i.e. scouting for new business, business development, • Finalizing short or long term contracts with clients, securing payments / collection of monies as per contracts/ project agreement. Show less

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  Zoe Talent Solutions

  Nov 2015 - now

  Management Resultant

  • Managing End to End Talent Solutions for all our clients. • Actively develop knowledge of market to enable you to generate business and business pipeline. • Using sales, business development, marketing techniques and networking in order to attract business from client companies.• Visiting clients to build and develop relationships; developing a good understanding of client companies, their industry, what they do and their work culture and environment.• Qualify client suitability for current or future relationship, through questioning and gaining the essential commitment to effectively manage the training process with all parties needs in mind. This will include relevant client meetings. Following best practice. Show less