Kevin Atkinson

Experience

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  Pomeroy Computer Resources, Inc. on assignment to Baptist / St. Vincent's Health System

  Oct 1997 - Oct 1998

  Computer Technician

  I worked in the field doing break / fix of desktops, laptops and printers. Troubleshot software, communication, etc.

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  St. Vincent's HealthCare

  Oct 1998 - Dec 2005

  Network Support Analyst / Team Leader

  Promoted to Team Leader of 2 Network Support Analysts to serve as Tier III support.• Handled all account creations for new employees for all systems supported by the Hospital.• Installed, configured, troubleshot, and repaired networked client hardware, printer, and peripherals for over 1800 desktops.• Worked with Network Analysts to resolve workstation performance and software instability issues.• Troubleshot client network connectivity issues.

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  CSC on assignment to St. Vincent's HealthCare

  Jan 2006 - Aug 2010

  Network Analyst / Certification Lab

  Promoted to Network Analyst to provide support for over 850 applications distributed across 3 Operating Systems and 2000+ workstations.• Identified, evaluated and resolved potential software conflicts across all critical systems.• Assisted with design and implementation of workstation security processes and procedures and performed extensive testing and benefit analysis on all recommended workstation security strategies.• Collaborated with external software vendors and Health Care solution providers to document in-depth configurations, performance testing and conflict resolution, presenting all results to senior management.• Developed institution specific Technical Manuals and facilitate awareness for Desktop Support associates. Provided Tier III support for all end-user applications deployed using Novell ZENWorks for Desktops.• Recommended and chosen to be part of the Production Engineer Team to work on the "Ascension Health Standard Operating System" aka: SOE which will be deployed to over 20k desktops. Completed 3 weeks of Training and Building for the SOE. Show less

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  Ascension Health Information Services (AHIS) on assignment to St. Vincent's HealthCare

  Sept 2010 - Dec 2012

  System Administrator

  Promoted to System Administrative Professional to provide support for 348 servers using 4 Operating Systems.• Participated in key process improvements as they relate to the client/server environment in both the physical and virtual environment.• Collaborated with network, backup/storage engineering teams and clinical/business application administration groups to ensure availability, reliability, and scalability of server infrastructure to meet business demands.• Provided support for server backups using Symantec NetBackup and CA BrightStor, identified, evaluated and resolved backup failures, system and file restores and client installations.• Handled installation of new systems, mounting of hardware, installation of Operating System, connectivity to network, installation of application software and adding to backup policy.• Played an intrical role in the St. Luke’s Hospital transition over to St. Vincent’s systems and installation of new systems.• Assisted with the GroupWise to Exchange migration providing the Microsoft Office packages needed with the appropriate settings files.• Held accountability for CA BrightStor to Symantec NetBackup migration of 350+ servers, removing BrightStor clients, installation of Symantec clients, adding to new policies and verifying successful backups. Show less

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  Ronald McDonald House Charities of Jacksonville, Inc.

  Jul 2013 - now

  Housewarmer Volunteer

  As a housewarmer, I help keep the House running smoothly. I do light cleaning and other maintenance activities. My activities also help our families adjust to life at the House.

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  Berkshire Hathaway HomeServices Florida Network Realty

  Sept 2013 - Dec 2024

  Monitor and resolve helpdesk tickets in a timely manner with a professional demeanor. To create and maintain a trouble ticketing system and to be the liaison between the user community and third party software/platform personnel and ticketing systems. Monitor and resolve helpdesk tickets in a timely manner with a professional demeanor. To create and maintain a trouble ticketing system and to be the liaison between the user community and third party software/platform personnel and ticketing systems.

  • IT Manager (Northeast Florida)

    Nov 2019 - Dec 2024

  • IT Support Administrator (Northeast Florida)

    Sept 2013 - Nov 2019
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  HomeServices of America

  Mar 2024 - now

  Senior Information Technology Field Technician

  The Shared Success Center is a new initiative by HomeServices of America, designed to support their network of real estate professionals and affiliated businesses. Located in Eden Prairie, Minnesota, this center aims to provide a collaborative environment where agents and staff can access resources, training, and support to enhance their productivity and success.Key Responsibilities:Lead initiatives to centralize IT operations and other departmental functions across multiple companies.Collaborate with various stakeholders to identify and implement best practices for efficiency and integration.Manage projects that involve cross-functional teams, ensuring alignment with organizational goals and timelines.Utilize strategic planning and negotiation skills to drive successful outcomes and meet deadlines.Foster a culture of innovation and continuous improvement within the IT and related departments.Qualifications:Proven experience in IT management and project leadership.Strong ability to adapt to different situations and work with diverse teams.Excellent problem-solving skills and a track record of delivering results.Effective communication and interpersonal skills to engage with both technical and non-technical stakeholders. Show less