Josh Baker

Fire Liaison (Team Supervisor / Training Officer / 911 Telecommunicator, Guild VP)

3000 followers

Everett, Washington, United States

Connect with Josh Baker to Send Message

Connect

Connect with Josh Baker to Send Message

Connect

Timeline
About me
Threat & Emergency Manager at Boeing Everett
Education
- ICS - Lean Six Sigma - Agile/Scrum
  2016 - 2016
  Green Belt (and Yellow Belt) Analytics 4.0
  Green Belts are individuals that work on process improvement projects. I was tasked with improving existing processes. These could be processes that were not standardized, didn’t have established metrics or we were looking to reduce errors or cycle time. (((SKILLS))) • Define Phase • Six Sigma Deployment • Process Variables Mapping • C and E Matrix • Failure Mode Effect Analysis (FMEA) • Waste Identification • Methods to Reduce Waste • Statistics and Graphical… Show more Green Belts are individuals that work on process improvement projects. I was tasked with improving existing processes. These could be processes that were not standardized, didn’t have established metrics or we were looking to reduce errors or cycle time. (((SKILLS))) • Define Phase • Six Sigma Deployment • Process Variables Mapping • C and E Matrix • Failure Mode Effect Analysis (FMEA) • Waste Identification • Methods to Reduce Waste • Statistics and Graphical Analysis • Statistical Process Control (SPC) • MSA • Capability Studies • Multi-Vari Studies • Hypothesis Tests • T-Test - ANOVA • Project Presentations • Correlation and Regression • Chi-Square • Multi-Vari Case Study • DOE • Mistake Proofing • Control Methods • Documentation Show less
- Criminal Justice Training Commission (CJTC)
  2014 - 2014
  “Communications Center Supervisor”
  The communications center supervisor is one of the most pivotal and influential positions within a public safety communications agency. The supervisor provides leadership and direction to subordinates and support to agency administrators. I was responsible for the application of supervisory and leadership principles that allowed agency staff to carry out the mission of the organization and work within its values. This course was an introduction to leadership and interpersonal communications… Show more The communications center supervisor is one of the most pivotal and influential positions within a public safety communications agency. The supervisor provides leadership and direction to subordinates and support to agency administrators. I was responsible for the application of supervisory and leadership principles that allowed agency staff to carry out the mission of the organization and work within its values. This course was an introduction to leadership and interpersonal communications principles, and to meet the applicable APCO Public Safety Communications First-Level Supervisor Minimum Training Standards. Course Outline: • Role of the supervisor • Intro to complaint investigations • HR basics • Role modeling, ethics, influence, and selling change • Emotional Intelligence • Social and behavioral styles • Leadership models • Coaching and counseling • Employee development • Performance appraisals • Team building and conflict management Show less
- King County EMS
  2010 - 2018
  Criteria Based Dispatch
  The Emergency Medical Dispatch (EMD) program includes medically-approved emergency medical dispatch triage guidelines for telecommunicators, a comprehensive EMD training program, quality improvement measures and ongoing research. The Criteria Based Dispatch guidelines are an internationally-recognized innovative approach to emergency medical dispatching. These guidelines have been implemented in a number of jurisdictions in the United States, United Arab Emirates, Sweden, Norway, and Israel… Show more The Emergency Medical Dispatch (EMD) program includes medically-approved emergency medical dispatch triage guidelines for telecommunicators, a comprehensive EMD training program, quality improvement measures and ongoing research. The Criteria Based Dispatch guidelines are an internationally-recognized innovative approach to emergency medical dispatching. These guidelines have been implemented in a number of jurisdictions in the United States, United Arab Emirates, Sweden, Norway, and Israel. These EMD guidelines have resulted in a more effective and efficient use of emergency medical services resources, particularly paramedic (ALS) services in King County and are no longer available for licensing to outside King County agencies due to such an increased demand. See: https://www.kingcounty.gov/depts/health/emergency-medical-services/emd.aspx Show less
- King County E911 Program Office
  2015 - 2015
  Conflict Resolution ”Understanding and Dealing with Difficult People”
  ((COURSE OBJECTIVES))) • Become proficient at identifying and working with different personality types • Build assertive communication skills that benefit your personal and professional life • Learn how to improve relationships with difficult, stubborn, or even hostile individuals • Develop awareness of your own tendencies and how these affect your relationships
- Criminal Justice Training Center (CJTC)
  2010 - 2010
  “Telecommunicator I - “Law/Fire/EMS Call Receiver”
  The topics covered in Telecommunicator 1: • Comm Center and E-911 System Overviews • Current and Emerging Technologies • AMBER Alert Overview and Information • Role of the Telecommunicator • Revised Active Listening Attitudes and Techniques Skills • Revised Customer Service • Group and Team Dynamics • Introduction to Stress Management • Introduction to the Incident Command System • Revised Liability • Call Processing/Call Interviewing • Responder Safety • Callers in Crisis •… Show more The topics covered in Telecommunicator 1: • Comm Center and E-911 System Overviews • Current and Emerging Technologies • AMBER Alert Overview and Information • Role of the Telecommunicator • Revised Active Listening Attitudes and Techniques Skills • Revised Customer Service • Group and Team Dynamics • Introduction to Stress Management • Introduction to the Incident Command System • Revised Liability • Call Processing/Call Interviewing • Responder Safety • Callers in Crisis • Mentally Ill Callers • Suicidal Callers • Techniques to Deal with Challenging Callers • Emergency Medical Dispatch Overview • TTY/ADA issues and Dept. of Justice Recommendations for Equal Access to 9-1-1 Services • Fire Call Taking • Handling Missing, Abducted, or Sexually Exploited Children calls (APCO/ANSI standard) Show less
- Criminal Justice Training Center (CJTC)
  2011 - 2011
  “Telecommunicator II - 911 Dispatcher”
  This course provides attendees a foundation in radio dispatch techniques for law enforcement and fire/EMS. ____________________________________ Outline of covered topics in Telecommunicator 2: • Role of the Dispatcher • Customer service • Team dynamics • Voice, speech, paraphrasing • Standardized radio practices • Call Formatting and Dispatch Prioritization • Responder safety • High risk calls • Fire operations • ICS and fire apparatus • Active shooter
- Criminal Justice Training Center (CJTC)
  2014 - 2014
  “Telecommunicator IV - Survival Communications”
  Telecommunicator IV: Survival Communications gives invaluable training in interpersonal skills, conflict resolution and other helpful topics. Pre-course reading was ‘People Styles at Work’ by Robert Bolton and Dorothy G. Bolton. Topics covered in Telecommunicator IV: • Framework for Personal Effectiveness • Taking Responsibility for Your Choices • Achieving personal empowerment through accountability • Overcoming Negativity in the Workplace • Path from Pessimism to Optimism • How… Show more Telecommunicator IV: Survival Communications gives invaluable training in interpersonal skills, conflict resolution and other helpful topics. Pre-course reading was ‘People Styles at Work’ by Robert Bolton and Dorothy G. Bolton. Topics covered in Telecommunicator IV: • Framework for Personal Effectiveness • Taking Responsibility for Your Choices • Achieving personal empowerment through accountability • Overcoming Negativity in the Workplace • Path from Pessimism to Optimism • How Negativity Travels and How to Stop It • Proactive Approaches for Positive Results • How to Assess and Correct Organizational Negativity • Understanding and working with different behavioral styles for better workplace communications • Finding your own style • Understanding the behavioral styles of others • Finding common ground • Tools for more effective workplace communications • Conflict Resolution • Models to examine • Putting conflict resolution into practice Show less
- Criminal Justice Training Center (CJTC)
  2013 - 2013
  “Communications Training Officer”
  The Communications Training Officer course gave students the knowledge, skills and abilities to train and evaluate new telecommunicators in a one-on-one setting. • Goal of one-on-one training • The pivotal role of the CTO within an agency, agency training program and culture of the organization • Comparison of two models: San Jose and the Adult Training Model (foundation in the Reno Model) • Role modeling • Adult learning principles – Knowles • Evidence-based adult learning methods –… Show more The Communications Training Officer course gave students the knowledge, skills and abilities to train and evaluate new telecommunicators in a one-on-one setting. • Goal of one-on-one training • The pivotal role of the CTO within an agency, agency training program and culture of the organization • Comparison of two models: San Jose and the Adult Training Model (foundation in the Reno Model) • Role modeling • Adult learning principles – Knowles • Evidence-based adult learning methods – Grounded Brain-based teaching • Learning Domains • Matching teaching methods to tasks and learners • Techniques and methods to use with different types of learners and for different types of tasks • Use of Socratic questioning techniques • Evaluating Performance and Skills • Use of feedback and feedback model • Evaluation methods • Proper Documentation • Liability • Methods: ~ Tell-Show-Do ~ Role-playing/simulations ~ Drills ~ Case studies ~ Guided discussion ~ Games Show less
Experience
- NORCOM 911
  Jan 2010 - May 2018
  Fire Liaison (Team Supervisor / Training Officer / 911 Telecommunicator, Guild VP)
  ▪ FIRE LIAISON: The Fire Liaison was dedicated to bridging the abilities & possibilities of 911 dispatch with the unique needs of 20 different Fire and Police Departments. I lead high risk-low frequency training scenarios and conducted Security and Risk Assessments alongside Police, Fire, EMS and Emergency Management. I coordinated communications for special events utilizing the unified command structure of ICS. I provided expedient business partner support to ensure seamless security and safety. I established, maintained and enhanced relationships with internal and external agencies/partners. I ensured processes were deployed and practiced according to SOP and SOG. I collaborated regularly with regional and civic leaders throughout Snohomish, King, and Pierce County. I refined a rapid stroke transport protocol program and initiated a case study that resulted in marked improvement over existing patient contact times. I managed direct reports (70+ employees) comprised of 6 Supervisors and 64 Telecommunicators.▪ TEAM SUPERVISOR: As an Operations Head, I gained experience in team management, regular employee reviews, managed constructive performance improvement processes, employee scheduling, payroll processing, and effective delegation of duties. I made quick decisions of sound judgment as day to day issues would arise.▪ GUILD VP: As Vice President of the NORCOM Associated Guild, I was actively involved in contract negotiations, grievance resolution and worked ardently to improve employment relations.▪ CERTIFIED TRAINING OFFICER: Working as a training officer resulted in the successful advancement of many trainees. My ability to understand people helped me individualize how I trained.▪ TELECOMMUNICATOR: My experience as a fully released police, fire and medical Telecommunicator (call receiver, dispatcher and data specialist) changed my life. It allowed my empathy to mature, strategic thinking to develop and made me very proud to be of service to our community. Show less
- Microsoft
  Sept 2018 - Apr 2019
  Project Manager - Microsoft RE&S | Center of Innovation
  ▪ I facilitated and managed the organization’s project goals, functional scope and schedule with 100% focus on the client’s needs.▪ I ensured security related projects were efficiently conceived, designed, documented and carried out per the project plan and approved methodology.▪ I defined and managed project scope, goals, deliverables and strategic dates as provided by the Senior Program Manager, Stakeholders and Client Leadership.▪ I developed and executed designs for technology projects including but not limited to; Project Plans, Resource Allocation Plans, Change Management Plans, Communications Plans, Scope Management and Risk Management Plans.▪ I efficiently and effectively designed security technology and infrastructure projects (Badging Operations, Lock and Key, Lobby Services, Frictionless Access, Threat Management, Site Security Strategies) to support Microsoft Real Estate and Global Security objectives. Show less
- Boeing
  Apr 2019 - now
  ▪ Designed the contact tracing protocol and vaccination site start-up as Emergency Manager.▪ Lead complex incident management teams during local and international disasters▪ Documented threat management incidents across several systems and databases▪ Authored ‘Be On the Look Out’ (BOLO) advisories for Executives▪ Assisted in defining and implementing training, tools, resources, and processes focused on reducing threatening behavior, threats and acts of violence▪ Executed Security procedures, processes and practices▪ Assists with the Violence Continuum▪ Applied appropriate state laws, international laws, local laws, federal laws (i.e., employment,regulatory, criminal, civil) and/or customer requirements▪ Collaborate with regional partners to include site, business and local response teams▪ Experience with ServiceNow (SNOW) Case Assignment Process▪ Experience with communicating, writing and briefing to all levels of Administration▪ Experience in Project Management Show less ▪ On complex projects, I evaluate contractor proposals for fair and reasonable cost.▪ Obtain facility designs (Boeing and contract) and resource commitments for complex projects.▪ Develop work packages that can include budget/funding source, schedule, drawings,specifications, statement of work, procurement, estimates.▪ Coordinate with affected parties such as customer, designers, SHEA, crafts, security, and network infrastructure to create an agreed to implementation plan.▪ Assemble and release work packages by collecting and integrating various individual documents such as facilities work order, contract service request, drawings, vendor quotes, schedule, permits.▪ Evaluate requests and meet with customers to define requirements for complex projects.▪ Monitor and coordinate implementation activities on complex projects, such as relocations, construction, utility shutdowns, budget management, schedule, and project reviews. ▪ Coordinate support functions such as vendors, security, fire, SHEA, network infrastructure and verifies compliance with project documents.▪ Ensure that project implementation meets established quality, cost, schedule targets and regulatory requirements. ▪ Receives customer requests for complex projects, such as construction, rearrangements, moves, and asset acquisition, via various electronic methods. ▪ Validate against acceptance criteria for new requests and acknowledge customer requests. ▪ Log requests into work management system (Maximo / Trap) in order to document, track, and perform work.▪ Purchased services delivery▪ Event Planning and Coordination▪ Business Partner Collaboration Show less
  - Threat-Emergency-Project Manager | Security & Fire Protection
    Mar 2020 - now
  - Project Manager
    Apr 2019 - Mar 2020
Licenses & Certifications
- Volunteer (Board President) Everett Youth Soccer Club
  Everett Youth Soccer Club
  Apr 2019
- FEMA Certifications
  FEMA
  Feb 2022
- Green Belt - Lean Six Sigma
  SixSigma.us
  Sept 2016