Toshia Rushanna James, BSc MSc

Experience

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  Federal Management System, Inc.

  Jul 2006 - Jul 2014

  ▪ Prepared technical and financials proposals in response to Terms of referencesfor new business/clients and in response to existing clients.▪ Retained contracts/clients. Minimum loss of business due to working closelywith the operations team to ensure that the contract requirements were beingmet.▪ Negotiated terms of contract (price and other conditions) for over 50 governmentand non-governmental agencies. Included CARICOM Secretariat, the Delegation of theEuropean Union Offices and Residences, Inter-American Development Bank, Ministryof Housing & Water (Guyana), Ministry of Amerindian Affairs (Guyana), and PublicService Ministry (Guyana).▪ Managed 50+ contracts valued at US$400,000.▪ Key decision maker in company policies in a dynamic environment.▪ Managed the invoice process, debt collection and accountsreceivables▪ Implemented and Managed the company budget▪ Key POC/Chair for management meetings▪ Co-managed engagement/liaison with the Ministry of Labour, Labour consultants,Company Lawyer and auditor▪ Other areas included but no limited to: quality assurance, quotations preparation,security survey of new and existing clients’ properties Show less - Finance and Admin Manager (ag) – managed payroll for 400+ employees, manageddaily activities of the finance and admin staff, key decision maker on termination anddisciplinary matters, managed the company’s monthly master budget, head thecompany’s cost minimization project/drive, facilitated in house training sessions withemployees, lead the new hire interview process, managed the employee leaveprocess through the HR database.▪ Internal auditor – Audited the canteen department cash flow process, reconcileddaily credit payments, examined the major activities of the canteen department toensure that systems were rigid and pioneered the inter department budgets.▪ Administrative Assistant – filing, processed leave applications, responsible for theupdate of the HR database, processed medicals and other employee benefits,processed employee performance appraisals, confirmations, new appointments, newhires, disciplinary letters etc. Show less

  • Contracts Administrator (Manager)

    Jan 2011 - Jul 2014

  • Management Trainee

    Jul 2006 - Dec 2010
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  Teleperformance, USA

  Feb 2015 - Nov 2018

  ▪Created Client/Customer experiences for over 10+ world-leading retail, health, tech clients and their customers. Included spearheading the introduction to the Guyanese culture, spearheading the client visit/experience team.Worked with the Project Management Team – budget and launched of new US clients with 350+ new employees. Projects were valued at over US$400,000. ▪Worked with government and non-government agencies to manage the company’s brand image in the community. This included establishing protocol relations with the airport and key government ministries and Marketing and promoting the company’s initiatives internally and externally.▪Key decision maker on procurement and vendor relations within the company. ▪Managed relationship with 50+ vendors. ▪Oversee 5 key departs: Administration, Branding & Marketing, Protocol and Media, Procurement and Transportation, and IT Administration. These departments consisted of 4 managers and their support teams. ▪Assume Administrative oversight of the company as needed – 700+ employees and 12 supporting departments and contact center leadership. ▪Worked closely with the country head to implement and recommend new strategies, policies and procedures throughout the organization ▪Manage the departments’ budgets Show less - Key decision maker on labour issues, employee complaints, HR procedures andprocesses. These include staff termination, the PR process and working closelywith the Ministry of Labour to ensure labour laws compliance. Launched localPerformance Management processes and forms.▪ Ensured that transportation for 700+ employees, clients and other guests wasscheduled and provided daily.▪ Oversaw the site’s physical security management and monitored securitycompliance according to the local requirements and the company’s globalstandards.▪ Ensured the facility was inhabitable through preventative maintenance.Managed costs and approved expenditures.▪ Administrative responsibility of the onsite IT system and IT Desktop Engineers.This included providing necessary escalations to networking, infrastructure, ITinformation security and other related IT issues. Site had over 850+ systemswith modern connections for the contact center industry. Site data was beingtransmitted through bunkers located in Salt Lake City and Colombia USA.▪ Developed and managed the operating budget. Show less

  • Director - Support Aministration

    Sept 2017 - Nov 2018

  • Director - Facilities, IT, Security & Compliance, HR, Tidiness, Procurement & Transportation

    Feb 2015 - Sept 2017
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  Federal Management System, Inc.

  Jul 2019 - Mar 2022

  ▪ Analyze the profitability of Operations▪ Review systems and processes and make recommendations for improvement▪ Monitor and analyze the income and expenditure flow of the company ▪ Plan and conduct complex research/studies/analyses to improve the operational financial performance.▪ Recommend and implement policies for improvement of efficiency of operations.▪ Worked with the Transportation, Contracts, Human Resource, Canteen and Finance Departments analyzing procedures, encouraging staff cohesion and reviewing and making structural recommendations for these departments. Show less

  • General Manager - Finance & Contracts

    Jun 2020 - Mar 2022

  • Business Analyst

    Jul 2019 - Jun 2020
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  Victory Express Shipping Inc

  Jan 2021 - Jan 2023

  Financial Advisor

  Ships from New York to Guyana.

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  Souls of Greatness Empowerment Club

  Nov 2021 - now

  Founder

  Founder of the Damsel Arise - Finance, Body and Mind Management Empowerment Event. For 3 years (starting in the year 2021) this organisation has coordinated and hosted this transformational event that is geared towards empowering attendees with practical finance knowledge, Body management tips and mind management strategies to ensure a well balanced life.The target audience has been women, girls and vulnerable groups who desire to grow these areas in their lives.Souls of Greatness Empowerment Club was formed with the intention of creating such positive impacts on the lives of women, girls and all vulnerable groups. Show less

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  Terrence Jaskaran Chartered Accountants and Professional Services Firm

  Mar 2022 - May 2023

  Manager

  - Oversees the Audit team- Prepares APM- Performs Audit- Prepares Financial Statements and other financial documents- Guides on Staff HR Issues- Prepares Client Payrolls- Client Accounts and statutory submissions such as Tax Returns, Annual Returns, VAT, NIS and PAYE, etc.- Liason with external partners to arrange services for clients - such as bank accounts- Proposals and RFP writing/preparation

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  TOSH Corner Consultancy and Personal Coach

  Mar 2022 - now

  Finance and Business Consultant

  Offers personal/life coaching, Financial and business services, organizational assessment, leadership Consultancy change management, transformation leadership advisory services

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  University of Guyana

  Sept 2022 - now

  Lecturer

  Department of Economics - Intermediate Microeconomics - The Economics of Innovation - Mathematics for Economics - Introduction to Mathematics

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  Texila American University - Guyana

  Jan 2023 - Dec 2023

  Lecturer

  Lecturer BBA & MBA - Business Communication - Managerial Economics - Principles of Management - Fundamental of Business Environment - Organization Behaviour

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  FAO

  Aug 2023 - Jun 2024

  Finance and Administrative Specialist

  Key functions include: - Key operational focal point for Finance and administration of aNORAD funded project Maintaining Sustainable Land Development and Management (SLDM) Project.- Managed Budget including revision and working with the project team to meet budget goals.- Follow up on timely disbursements, prepare payment requests- Supported the preparation of project work-plans and operationaland financial planning processes.- Monitor project activities, budget and financial expenditures- Provide project administrative support Show less

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  Global Green Growth Institute

  Jun 2024 - now

  Administrative, Finance and Procurement Senior Assistant/(OED) Focal Point

  Functions as the main operations focal point for Administration, Finance and Procurement for the GGGI Guyana Office.The role entails supporting the execution of the GGGI Guyana Country project portfolio by enabling all required operations, ranging from human resources, finance, procurement, and travel, to any other administrative-related requirements.The job is executed in alignment with GGGI's rules and regulations. The main supportive operational processes executed included financial monitoring, reporting to donors, processing and delivery of procurement contracts, tracking of purchase orders, conducting or supporting recruitment and human resources processes, travel requests and claims and IT asset oversight.3 Key Competencies:- Created/Managed/Monitored budget for donors such as NORAD, KFS, CDRI/IRIS, UK-PACT, EU, GCF- Thorough understanding of interfacing with intercompany cloud software for procurement, accounting and HRM- Skilled in working with multicultural teams nationally and internationally Show less